Table of Contents

Introduction 2

Interactive patient care systems in healthcare 2

Use of P-care interactive systems of patient care in the business domain 3

Interview with a business professional 5

Learning 6

Conclusion 7

References 8


Interactive patient care (IPC) is a contemporary approach in healthcare that emphasizing on providing educational and entertainment resources to the bedside of the patient with the help of in-room TV. However, the development in different aspects of Interactive patient Care encourages them to incorporate different interfaces such as Smart TV, mobile and social application. The demand of self service patient portal is also increasing under the light of interactive patient care systems. P-care interactive systems solution is an organization that collaborates with the nursing and care homes and provides various interactive patient care services to the patients. It is quite evident that all the critical aspects within the business domain are incorporated within the context of interactive patient care systems. It helps in improving the patient experience; improve productivity and profitability of the nursing homes. Improve HCAHPS and empowering staff with a very minimal disruption. This study includes all the critical aspects of P-care interactive systems. The study includes the use of P-care in different care settings. The study will also incorporate an interview with an expert about the Interactive patient care and P-care. The outcome of the interview is also analysed within the scope of this study.

Interactive patient care systems in healthcare

As stated earlier, interactive patient care is an approach within the healthcare domain. It helps in providing educational and entertainment resources to the patients. This process can help the improvement in the recovery of the patient to a significant extent (Batta, Suresh.). Due to its multiple beneficial accounts, Interactive patient care is becoming more and more popular in the healthcare domain (Asan, Onur, et al.). Interactive patient care system can be used for both clinical and non clinical reasons. The clinical reasons for using the interactive patient care solutions include medication training, patient education, telehealth, patient Satisfaction, patient safety and quality and Telemedicine (Tensen, E., et al.). On the other hand, the non-clinical use of IPC includes dietary service, discharge planning, Entertainment amenities, Service recovery and feedback, operational efficiency, marketing and loyalty programs (Drenkard, Karen, et al.). These diverse uses of IPC have taken it one of the primary requirements of the patient in the healthcare domain.

The benefits of using The Interactive patient care are multi-dimensional. It can be identified that a number of critical elements are associated within the context of IPC. IPC helps in improving the outcomes of both hospital and patents (Kozicki, Scott, et al.). Besides, IPC can improve the experience of the patients with the help of better empowerment and education to affect the experience of the care. The caregivers and the hospitals can also procure benefits from IPC. It can help in improving the delivery of service. It further improves the understanding of the requirements of the patients and satisfaction criteria of the patient base within the context of healthcare. There is a significant growth in the market of Interactive patient care services. There is a sharp increment in the demand of variety of services with IPC. The customer base varies from aged to millennial (McLendon, Susan Florence). Therefore, it is one of the successful processes within the healthcare domain. IPC can be a critical factor in terms of delivery of optimal performance of an organization.

Use of P-care interactive systems of patient care in the business domain

P-care interactive systems

PCare is one of the most renowned interactive patient care services that are preferred by a number of patients across the world. PCare tends to collaborate with hospitals to provide better patient experiences by adding innovative services to their offerings. P-care interactive systems help in improving the profitability and productivity of both the hospital and the patient. It also helps in improving the reputation and market share of its clients along with cost reduction. Elevation of patient experience has always been one of the prime responsibilities of P-care. The technology integration of P-care is top notch, making it one of the most relevant companies in the selective domain. The primary systems within the hospital can be integrated using pCare. Mobile apps and portals are also associated with the functional integration of pCare. PCare is extremely beneficial as it can meet the requirements of any facility, from short outpatient clinic to super speciality hospitals. Communication and collaboration is the primary attribute of p-Care (Cowan, Daniel P., and Christopher M. Ruff.). It is extremely important in terms of development of the organization. It is quite evident that all the significant aspects within the pCare systems ideologically integrate with the hospital systems in order to maximize the outcome. The seamless user experience of pCare helps in improving the patient experience to a significant extent. PCare partners with the clients for effective delivery of services.

The stress free implementation of the system has made it one of the primary choices for the hospitals. The company has dealt with a number of strong clients over the years (Gotz, David, and David Borland). As a result, it has gained a huge experience from its past. A number of problems were found in the interactive systems provided by pCare at the initial days. However, the company has implemented multiple strategies and able to improve over time. PCare is an intuitive framework that enables parental figures and medical clinic to staff by giving patients the organization to take part in their consideration the board (Lamine, E. et al.). This makes a superior situation for the patients just as streamline obligations for the parental figures. The framework works by banding together up with emergency clinics and incorporating different methods for amusement, instruction and commitment choices with general medicinal consideration. It has been positioned number one in the intelligent patient framework by the Klas for a long time continuously. The pCare experience is explicitly altered to the necessities of individual patients. It relies upon an assortment of elements, for example, the conclusion of the patient, their activities just as their desires. On account of the patient, the framework gives prompt help and highlights that the patient can use to interface with the staff. This incorporates administrations like mentioning suppers, requesting cleanup or some other non-clinical solicitations. It gives patient tweaked notice from guardians and consequently gives them choices for input. The excitement and training highlights are conveyed to their rooms through cell phones and in-room televisions. The diversion highlights mentioned films, live television, link TV’s, recordings that help in unwinding and care. It is additionally a valuable instrument that guides parental figures. Giving the patient office gives a streamlined way that the parental figure can offer their assistance. In this manner, the patient beneficiary consideration is profoundly fitted to their needs. The parental figures are liberated from superfluous work and can concentrate totally on their patients.

The deployment of pCare includes three significant steps. There is an end to end approach while deploying pCare within the business domain (Polimeni, Marc.). The first step in this process is the pre deployment stage. In the pre-deployment stage a number of key stakeholders are included. Clinical, marketing and patient experience stakeholders help in identifying the relevance of pCare interactive system within the specific hospital. The second step of the process includes implementation and custom installation approach to foster minimal disruption. The post deployment stage is the third and the final stage of pCare interactive system. Maintenance and technical support is the prime aspect within this domain. It helps in fostering maximum uptime and usage of their service (Al-Masslawi, Dawood, et al.). There are a number of advanced integration and applications managed by pCare in some of the most renowned hospitals such as Memorial Sloan Kettering Cancer Centre in Manhattan that is the oldest cancer centre with 473 beds. PCare has also interested several advanced applications in the John. R. Oshei Children’s Hospital at Buffalo. The primary benefits of using pCare are it has a fast deployment system. Flexible options for funding, experience in the related field. It has the longest client retention in the industry (Patmon, Frances L., et al.). Therefore, pCare has emerged as one of the strongest contenders in the domain of IPC.

Interview with a business professional

In order to identify the requirements for IPC in healthcare in the contemporary scenario, an interview was conducted with an expert in the relative Field. Mr. John Devis is working as Public Relations head at the John. R. Oshei Children’s Hospital. The interview was conducted in order to identify the relevance of incorporating interactive patient care systems such as pCare within hospitals. In this connection, a questionnaire has been prepared with the help of the business professionals. The questions asked to Mr. Devis are as follows.

1. Why do you think that interactive patient care system was important to implement in your organization?

2. What are the benefits of using interactive patient care systems?

3. Why you have chosen pCare as the provider for interactive patient care?

4. What are the benefits of using pCare in your respective organization?

5. How pCare systems have able been able to manipulate the outcomes?

6. What are the drawbacks of using IPC in the hospitals?

7. How the difficulties in patient care can be managed by using IPC?

In response to the first question Mr. Devis have speculated that, the interactive patient care system was important to implement due to different types of persistent management and its high implementation in the particular aspect. The system will not only diagnose the e particular concept but it will also help in making the perfect compound and medicines which are needed to be made easier for the patient to recover. The daily tracking of patients’ health as well as the future based estimation of the particular phenomenon.

As per the response of Mr. Devis to the second question, Intelligent Patient Care improves the fulfilment and results for both the patient and emergency clinic. Patients experience improved results through better training and strengthening to impact the consideration experience. Clinics and guardians are capable improve their conveyance of progressively productive and focused on consideration to their patients while improving their comprehension of patient necessities, fulfilment over the total continuum of consideration.

In response to the third question, Mr. Devis stated that IPC insinuates an approach in human administrations that places the highlight on giving incitement and enlightening resources for the patient bedside by methods for the in-room TV. Regardless, vitality is creating for IPC to consolidate progressively comprehension going up against interfaces, for instance, adaptable, Smart TV, and social applications similarly as oneself assistance determined section. This progression of IPC broadens the responsibility impression past the bedside to fuse the entire continuum of a patient’s thought – in a general sense including the home.

These headways can give instinctive organizations that are redone to the patient’s condition and give social protection workers calm preparing, torment examination and medication instructing. IPC game plans can in like manner join with ordinary EMR and therapeutic facility IT systems, for instance, Cerner, McKesson, and GE Healthcare, for example, anyway even more really understand driven applications, whose movement empowers crisis centres to meet assistance and quality necessities. In light of significant use, it is furthermore speculated that giving IPC through various advancement modes will help US crisis centres land at their 5% steady utilization need expected.

In response to the fourth question, Mr. Devis stated thatthere are several benefits which are needed to be ensured as per the priority in the organization. Intuitive Patient Systems are not only there to engage the patient during an awkward emergency clinic remain. These frameworks helps medical clinics and care suppliers increment patient stream and work process just as assistance rise understanding fulfilment levels. Today intuitiveness assumes a major job for medical clinics in an aggressive market. Where first it was specialists and medical caretakers dealing with patients, patients are currently expected to deal with themselves. These frameworks will give quality patient training content, engage patients and incorporate existing emergency clinic frameworks for extreme productivity.

In the next question, Mr. Devis was asked about the way pCare systems were able to manipulate the outcomes of the organization. In response to this question Mr. Devis have told, that pCare systems are extremely easy to use and patient friendly. It is an integral part of the patient management within the organization. It also helps in making collaboration of various aspects within the business domain. It can also be stated that the systematic management of all the critical aspects are identified to be the primary context within the business domain.

The next question asked was about the drawbacks of using IPC in hospitals. In response to this question, the interviewee expressed that, interactive patient care systems are automated systems therefore cost a heavy maintenance. Besides the equipment are also very costly (Jones, James Brian, et al.). Therefore, it adds an extra amount of money to the bills which may not be convenient for everyone. However, the drawbacks of pCare systems are minimal in comparison to the benefits.

In the final question, Mr. Davies was asked about the difficulties faced by the hospital to manage the patient care systems. Mr. Devis have identified that maintaining and monitoring is the primary difficulties of using interactive patient care system. In some cases, it can cost time and conveyance which is not fruitful for the outcome of the organization.

From the interview session, a lot of critical aspects can be identified. The interview has been able to distinguish between the need of using IPC in hospital and risk of implementing the IPC (Käsbauer, Susanne, et al.). It is quite evident that, this procedure can help the improvement in the recuperation of the patient to a huge degree. Because of its numerous gainful records, Interactive patient consideration is ending up increasingly more famous in the medicinal services area. Intuitive patient consideration framework can be utilized for both clinical and non clinical reasons (Tang, Charlotte, et al.). The clinical explanations behind utilizing the intelligent patient consideration arrangements incorporate prescription preparing, Understanding training, Telehealth, Patient Satisfaction, Patient security and quality and Telemedicine (Berman, N. B. et al.). Then again, the non-clinical utilization of IPC incorporate dietary assistance, release arranging, Entertainment civilities, Service recuperation and input, operational effectiveness, advertising and faithfulness programs. These various employments of IPC have taken it one of the essential necessities of the patient in the human services space.


With the help of this particular study, a number of outcomes can be identified. Firstly, it can be seen that patient care systems are one of the most important ways to improve the patient experience in the care setting. It can also help in improving the recovery of the patient. Providing entertainment in hospitals can help patients relax which is the primary requirement for speedy delivery. Interactive systems are extremely popular in the contemporary scenario. PCare holds a significant credit to this increment of popularity (Defenbaugh, Nicole, and Noreen E. Chikotas).

The framework gives data to the patients about their condition, finding and prescriptions in different dialects, so the patients know about their treatment. These substances are custom-made to the patient dependent on their age, education and the condition of the office. The cell phones are outfitted with clinical applications that screen and convey the patients their finding and careful drug data (Foglino, Silvia, et al.). This gives the patients information about the progressing treatment process. The patients are likewise especially taught about their prescription do to enable them to hold information even after their release. After the culmination of a section, they are required to respond to specific inquiries do as to affirm whether they comprehended theirs subsequent consideration strategies appropriately. A significant factor of pCare is the capacity of the patients to control their condition. This implies they can control the lighting and temperature without requiring help from their parental figures. This decreases the weight on the medical attendants just as engages the patient who is in their most reduced condition of defencelessness (Gray, Carolyn Steele, et al.). The pCare framework uses present day advancements to make a progressively agreeable condition for patients. There is a requirement for an intelligent consideration framework in the cutting edge world, as being in an emergency clinic for different ailments and scatters have turned into a standard in everybody’s life. With no framework that encourages the smooth progression of directions and criticism from the patients to guardians and the other way around, there is frequently an extreme weight on the medical attendants while the patients are left feeling defenceless without the capacity to engage or make any strides themselves (Qian, Buyue, et al.). This is the place frameworks like pCare come in. By having a steady correspondence and connection, it decreases pointless remaining burdens of the medical attendant as well as gives the patient control of their treatment. They can find out about their conclusion and prescriptions too alter their condition as per their breeds (Ferguson, Melanie, et al.). Maybe the most significant is that there is an availability that encourages them to stay in touch with their family, in this manner making their stay in emergency clinics considerably more agreeable and tranquil.


In conclusion to this particular study, a lot of critical aspects can be identified. IPC has become one of the primary requirements of consumers in the contemporary scenario. This new category of patient care has helped the organizations to improve their service to a significant extent. It can also be identified that the entire critical element within this business domain is associated within the course of this particular study. The identification of using the IPC in the hospitals is the key aspects within the business domain. It is quite important to understand that the situation perspectives of all the critical domains are integrated within the course of action. It is also quite important to take care that the significance of this study is the primary context within the business domain. The identification of the study is the primary attribute s in this domain. With the help of IPC, a lot of problems regarding patient care can be solved. It can also be understood that the most critical aspects are the primary context within the delivery of service. Interactive patient care can be beneficial for both the hospitals and the patients. Interactive patient care system have emerged as one of the most important ways of improving the patient situation. Therefore, PCare can be an important act of developing a number of domains.


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