the formatting requirements

Report Title [insert your report title here]

[Replace this text with your details] Your name Student # Course Campus, Workshop Day and Time Tutors name Your e-mail [End replace this text]

Executive Summary

All information about the formatting requirements and report content is contained in this document. Please review it carefully. This template is mandatory. Several styles have been included in this template to facilitate formatting – you may find it easier to use them instead of formatting each segment differently. Do not alter this template apart from the section headings. Importantly, the Executive Summary is a summary of your findings only. Do not describe what you will do in the report, or summarise the headings. The busy executives only want to read about your analysis findings here.

Keywords: List the keywords in your report [End replace this text]

  1. Introduction

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We ask that students follow these basic guidelines when submitting your assignment report worth 50%. In essence, you should format your report exactly like this document. Do not alter this template apart from the section headings and comments as directed.

It is important that your work is presented in a professional manner. This template and guidelines are intended to help you achieve that goal. By adhering to the template, you aid the reader in understanding and following your written arguments.

The easiest way to use this template is to replace the content with your own material. The template file contains specially formatted styles (e.g., Normal, Heading, Bullet, References, Title, Author, Affiliation) that are designed to reduce the work in formatting your final submission. The template also contains content in brackets [Replace this text]/[end replace this text], [Edit this title], and [remove this text]/[End remove this text].

In this section, please give a high level introduction to the issue, an overview of what your project will propose, its benefits, background information on the organization and the services it provides. Also discuss the structure of the report.

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  1. Part 1 [Edit this title with something meaningful]

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In this part of the assignment, you will analyse the overall business of public transport – the G train on the Gold Coast.

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2.1 Part 1- question a: [Edit this title]

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Provide information about the public transport train and locate relevant information about its strategy, how it competes in the market place, and its operations.

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2.2 Part 1- question b: [Edit this title]

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Describe the organisational form of the public transport train using Mintzberg’s classification.

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2.3 Part 1- question c: [Edit this title]

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Present the value chain of the public transport train using Porter’s Value Chain Model. List and describe the primary and support activities of the public transport train.

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2.4 Part 1- question d [Edit this title]

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Analyse the competitive strategy of the public transport train using Porter’s competitive forces model. For each of the five forces, explain if that force is low, medium, or high, and explain why.

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  1. Answer to Part 2: [Edit this title]

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In this part of the assignment, you will identify aspects of an existing human activity system within the public transport train which is problematic and needs improvement.

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3.1 Part 2- question a: [Edit this title]

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Identify an existing human activity system supporting the overall public transport train which is identified by some stakeholders as being problematic and suffering from issues (problems). Also, list the stakeholders of this human activity system and define their roles.

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3.2 Part 2- question b: [Edit this title]

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Draw a rich picture showing the issues and the concerns of the stakeholders you have identified.

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3.3 Part 2- question c: [Edit this title]

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Draw a process model using the BPMn notation for the process of the existing human activity system you have identified.

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3.4 Part 2- question d: [Edit this title]

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Use the DeLone-McLean Model of Information System Success to describe the areas in which the existing human activity system is not successful.

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3.5 Part 2- question e: [Edit this title]

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Describe measures of success (efficiency, efficacy, and effectiveness) for the existing human activity system identified, and explain using success measures where the HAS falls short.

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  1. Answer to Part 3: [Edit this title]

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In this part of the assignment, you will suggest a new information system for a specific purpose which can help the public transport train overcome those issues identified in part 2 and perform better. This must be a new or modified information system.

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4.1 Part 3- question a: [Edit this title]

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Identify a new information system which can clearly add value to the business of the public transport train (is it a primary or secondary activity according to Porter’s value model). Also, list the likely stakeholders of this new information system and define their roles.

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4.2 Part 3- question b [Edit this title]

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Describe the data and information that the new system involves, explain the types of knowledge that the new information system can create, and describe how it can inform decision-making.

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4.3 Part 3- question c: [Edit this title]

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Draw a process model using the BPMn notation for the new information system you have identified.

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4.4 Part 3- question d: [Edit this title]

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Classify the new information system within the public transport train as either: front-end, back-end, customer-facing, or supplier-facing; and explain why.

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4.5 Part 3- question e: [Edit this title]

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Describe dimensions of impact of your proposed new information system within the public transport train for all stakeholders; identify intended and positive effects (and possible negative effects) and describe the proposed impact of the new system on the organisation, groups, and individuals.

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4.6 Part 3- question f: [Edit this title]

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Describe measures of success (efficiency, efficacy, and effectiveness) for the proposed new information system.

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  1. Answer to Part 4: [Edit this title]

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Devise recommendations as to how the organisation can make use of a new information system in order to provide better service to customers; and to ensure success of the information system by taking steps to avoid system failure.

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  1. Conclusion

[Remove this text., This is where you provide a guiding summary of your report aims, your findings and your recommendations. Then discuss what your findings mean to the CEO, and come to a conclusion – what does your report overall say or find?

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  1. References and Citations

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Use the Harvard in-text referencing style. References must be complete, i.e., include, as appropriate, volume, number, month, publisher, city and state, editors, last name & initials of all authors, page numbers, etc. Try to cite the publication source rather than a URL.

(Ensure that all references are present, complete, in alpha surname order, and accurate as per the examples)

Benbasat, I., and Zmud, R. W. (2003) “The Identity Crisis within the IS Discipline: Defining and Communicating the Discipline’s Core Properties,” MIS Quarterly (27:2), pp. 183-194.

Beynon-Davies, P, (2013) Business Information Systems 2nd Ed, Palgrave.

Bonini, C. P. (1963). Simulation of Information and Decision Systems in the Firm, Englewood Cliffs, NJ: Prentice-Hall.

Broadbent, M., Weill, P., O’Brien, T., and Neo, B. S. (1996) “Firm Context and Patterns of IT Infrastructure Capability,” in Proceedings of the 14th International Conference on Information Systems, J. I. DeGross, S. Jarvenpaa, and A. Srinivasan (eds.), Cleveland, OH, pp. 174-194.

Carroll, J. (2005). “The Blacksburgh Electronic Village: A Study in Community Computing,” in Digitial Cities III: Information Technologies for Social Capital, P. van den Besselaar and S. Kiozumi (eds.), New York: Springer-Verlag, pp. 43-65.

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Formatting guide: [Read and follow these instructions closely. Once your report is finished and proof-read, delete all of this content.]

Page Size (another H1 main heading)

Please adhere to the A4 size only (hopefully Word or other word processors can help you with it). Right margins should be justified, not ragged. All margins must measure 1” (2.5 cm) around. Beware, especially when using this template on a Macintosh, Word may change these dimensions in unexpected ways.


Your entire report should be no more than 3,000-4,000 words, including all materials and sections such as figures, tables, appendices and references. You can write 2,500 words if you like, or 3,000. It’s up to you.


Your report’s title should be in Georgia 20-point bold. Ensure proper capitalization within your title (i.e. “New Information System for Gold Coast Private Hospital” versus “new is for gold coast hospital.”

Your name

Your name should be in Georgia 13-point bold, and course, S# and email in Georgia 13-point.

Executive Summary and Keywords

Every submission should begin with a summary outlining the main findings and recommendations of your report (not an outline of your report headings), followed by a set of keywords. Remember the executive is busy and only wants to read your findings and recommendations to sum up whether they should read further. So, make the findings sound interesting. The header is Georgia 13-point bold centered (AbstractHeader style), while the summary text is Georgia 10-point italic, full justified with left and right indents of 0.5 in. (1.25 cm) AbstractText style. Keywords are to appear in Georgia 10-point (Keyword style)

Normal or Body Text

Please use a 10-point Georgia font (similar to Times New Roman, but more easily read online) or, if it is unavailable, another proportional font with serifs, as close as possible in appearance to Times New Roman 10-point. The body of your text will be (Normal Style in this template file). On a Macintosh, the similar font will be named Times and not Times New Roman.


The heading of a section should be Georgia 13-point bold, left justified (Heading 1 Style in this template file). Sections preferably should be numbered.


Headings of subsections should be in Georgia 11-point bold italics with initial letters capitalized (Heading 2). (Note: for sub-sections and sub-subsections, words like ‘the’, ‘of’, ‘a’, ‘an’ are not capitalised unless it is the first word of the heading.) Number each subsection incrementally, i.e. 2.1.


Headings for sub-subsections should be in Georgia 10-point bold with initial letters capitalized (Heading 3). Please do not go any further into another layer/level. 3 levels is the max, i.e. 2.1.2.

Figures, Tables & Captions

Place figures and tables close to the relevant text (or where they are referenced in the text).

Captions should be Georgia 10-point bold (Caption Style in this template file). They should be numbered (e.g., “Table 1” or “Figure 2”), centered and placed beneath the figure or table. Please note that the words “Figure” and “Table” should be spelled out (e.g., “Figure” rather than “Fig.”) wherever they occur. Remember to refer to the figures in your report and discuss the content. Don’t let the tables or figures ‘do the talking’.

Inserting Images

Occasionally MS Word generates larger-than-necessary PDF files when images inserted into the document are manipulated in MS Word. To minimize this problem, use an image editing tool to resize the image at the appropriate printing resolution (usually 300 dpi), and then insert the image into Word using Insert | Picture | From File…

As indicated in Figure 1, using tables to hold places can work very well in Word. If you want to copy a figure from another application (such as PowerPoint) and then paste to the place where you want your figure to be, make sure that (1) the figure stays in the position, and (2) it does not take up too much space. You can ensure the former by double clicking the figure, then go to “Layout” tab, and select “In line with text.” To ensure the latter, use “Paste Special,” then select “Picture.” You can resize the figure to your desired size once it is pasted.

Figure 1. Process Model of the XYZ Human Activity System

Table Style

Inserting a table in the text can work well. You may want to adjust the vertical spacing of the text in the tables. (In Word, use Format | Paragraph… and then the Line and Page Breaks tab. Generally, text in each field of a table will look better if it has equal amounts of spacing above and below it, as in Table 1.)

Table 1. A Very Nice Table

Capability Target Capability
Process A L H
Process B L H
Process C L H

Table of Contents

Table of Contents are not required. This is a small report, so let’s save paper.

Language, Style, and Content

With regard to spelling and punctuation, you may use any modern dialect of English, but please pay attention to the following:

  • Spelling and grammatical errors will result in marks being deducted. There is no excuse for spelling errors when using a modern word processor with an inbuilt spell-checker.
  • Write in a straightforward style; and always proof-read your work before submitting.
  • Try to avoid long or complex sentence structures.
  • Briefly define or explain all technical terms that may be unfamiliar to the hospital’s CEO.
  • Explain all acronyms the first time they are used in your text – e.g., “human activity system (HAS)”.
  • Be careful with the use of gender-specific pronouns (he, she) and other gendered words (chairman, manpower, man-months). Use inclusive language that is gender-neutral (e.g., they, s/he, chair, staff, staff-hours, person-years).

Headers and Footers

This document is set up for you to insert identifying content in your headers and footers. Odd and even pages are not the same, so work through all of them. Page numbers are already included. If you are using Word, then click on ‘Insert’ and click on the ‘Headers & Footers’ tab. Enter your name, S#, course code and report title where indicated.

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