Performance Management

Performance Management at the University of Ghana The University of Ghana in Legon, Ghana, was established in library was started as the College Library in 1948 and was 1948 as an affiliate college of the University of London called then situated in Achimota College, which was about 8 kilome University College of the Gold Coast. In 1961, the university ters from the present Legon campus. In 1959, the College was reorganized by an act of Parliament into what it is today Library moved into its brand-new buildings at the tegon the independent degree granting University of Ghana (http://campus and was named after the University College of the www.ug edu gh/ Gold Coast’s first principal, David Mowbrary Balme. The Balme Library is the main library in the University As in the case of many other modem university Libraries of Ghana library system. Situated on the main Legon camgus. worldwide that face resources challenges and the need to il coordinates a large number of libraries attached to the serve an increasingly diverse customer base, The Bahne Library university’s various schools, institutes, faculties departments, has implemented numerous initiatives. One such initiative is a and hals of residence, most of which are autonomous. The performance management system. However several of the components of the performance management process at the an employee, even though he may not be in direct contact with Balme Library are in need of improvement. First, there is no that employee. evidence that a systematic job analysis was conducted for any Based on the above description, please answer the of the jobs at the library. Second, the forms that the employees following questions. are rated on contain vague items such as “general behavior.” The forms include no specific definition of what “general 1. Please identify one component in the performance behavior” is or examples explaining to employees for managers) management process at the Balme Library that has not what would lead to a high or a low rating in this category. In been implemented effectively there are several; addition, all library employees are rated on the same form, choose only one) regardless of their job responsibilities. Third, there is no 2. Describe how the poor implementation of the specific evidence that managers have worked with employees in component you have chosen has a negative impact on the flow of the performance management process as a setting mutually agreed-upon goals. Fourth, there is no formal whole. or informal discussion of results and needed follow-up steps 3. Discuss what should be done to improve the implemen after the subordinates and managers complete their form. Not tation of the component you have chosen in question 1, surprisingly, an employee survey revealed that more than 60% of the employees have never discussed their performance with Source: This case study is loosely based on Martay A K 12002) their managers. Finally, employees are often rated by different Appraising the performance of library staff in a Ghanaian Academic people. For example, sometimes the head of the library rates Library Library Management 22. 403-416. 1 system. Performance Management at the University of Ghana The University of Ghana in Legon, Ghana, was established in library was started as the College Library in 1948 and was 1948 as an affiliate college of the University of London called then situated in Achimota College, which was about 8 kilome University College of the Gold Coast. In 1961, the university ters from the present legon campus. In 1959, the College was reorganized by an act of Parliament into what it is today. Library moved into its brand-new buildings at the legon the independent degree-granting University of Ghana (http://campus and was named after the University College of the www.ug.edu gh/). Gold Coast’s first principal, David Mowbrary Baime. The Balme Library is the main library in the University As in the case of many other modem university libraries of Ghana library system. Situated on the main Legon campus, worldwide that face resources challenges and the need to it coordinates a large number of libraries attached to the serve an increasingly diverse customer base, the Balme Library university’s various schools, institutes, faculties, departments, has implemented numerous initializes. One such initiative is a and halls of residence, most of which are autonomous. The performance management system. However several of the