Manage people performance

 

 

 

 

 

 

 

 

 

BSBMGT502 – Manage people performance

Practice Guide for learners

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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ABOUT THIS BOOKLET

 

 

This booklet has been designed for students undertaking face to face mode of study where you are required to make sure you complete the questions as a part of self-study during the course of the learning process.

The questions that are included in this ts booklet are not a part of the formal assessmenand there is no marking system allocated for this booklet. It is designed to provide you with practice and prepare you for final your assessment.

 

Your assessor will check the booklet to ensure that you are ready for the formal assessments.

 

This booklet might not be suitable for students taking other modes of study e.g. online or work based.

 

Please read all the information given to you when you receive this assessment booklet. If you do not understand any part of this booklet, please inform your assessor/trainer.

 

The assessment booklet contains:

 

Practice task: This part contains the information to successfully complete the practice task. In task, students will find the following information:

  • Task instructions.
  • Questions

Information on resources required, where applicable

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Practice task for learners.

  • You must ensure you answer the question satisfactorily
  • In case you have written the incorrect answer for any question, please write it on another sheet of paper and attach with the booklet before submitting to the assessor.
  • Read all the questions carefully and answer all questions.

 

 

Q1: What regulatory requirements must a manager be aware of when managing the performance of staff members?

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Q2: Pick a job role within your industry, identify the relevant award/agreement and answer the following.

  1. Name of award/agreement.

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  1. Normal Monday to Friday rate of pay for a permanent employee.

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  1. What holidays, personal leave days are they entitled to?

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  1. What tools of trade do they need to supply, will be supplied by the employer?

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  1. What promotion or career pathway is available?

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  1. What grievance/complaint procedures are available to them?

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Q3: What performance measuring systems are commonly used by management to keep track of staff performance within an organisation?

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Q4: What is the definition of unfair dismissal?

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Q5: In order to avoid an unfair dismissal claim what process should an employer follow?

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Q6: Good employers attempt to develop their staff’s skill and expertise. How do they do this, what options are available?

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Q7: Where would you get information about the options mentioned in Q6?

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Q8: Who should a manager consult with before beginning any major changes in a workplace?

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Q9: What can a manager do to recognise “good work” by an employee or team of employees?

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Q10: Where would a small business owner go to get professional help with a staff relations problem?

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Q11: What is the correct way to terminate a staff member’s employment?

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Q12: What tools does a manager have to help decide which staff member is best fitted to which role within an organisation?

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Q13: What is the name of the document used by most organisations to let staff know when and where they are working?

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Q14: At a minimum what information must this document contain?

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