Lead and manage organisational change

ASSESSMENT BOOKLET
BSBLDR601
Lead and manage organisational change

Student Details
Student Name Student ID
Result Summary
Assessment task
outcomes
TASK 1 C NYC NA Type of
Submission
First submission
First re-submission
Second re
submission
TASK 2 C NYC NA
Final Unit
Outcome
Competent Competent Not Yet Submission Date
Assessor Name Assessor
Signature

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This Page is
intentionally left
blank

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Assessment Record of Outcome
Purpose: This sheet provides an overview of a student’s competency for each unit based on all assessment
tasks submitted.
Instructions: Assessor: Record the outcome of each assessment task and determine the student’s
competency for the unit based on all assessment tasks. Record the unit outcome below, sign and date.
Admin Team: Record the unit outcome in RTO Manager and save the assessment bundle in the student’s
file. A scanned copy of this document is to be retained once the assessment is destroyed.
Student Name Student ID
Unit Code BSBLDR601
Unit Title Lead and manage organisational change
Assessment
Submission
Date
Type of
submission
□ First Submission
□ First Re-submission
□ Second Re-submission
Assessment Task Results (Please tick)
Assessment 1 □ C (Competent) □ NYC (Not Yet Competent) □NA (Not Assessed)
Assessment 2 □ C (Competent) □ NYC (Not Yet Competent) □NA (Not Assessed)
Final Assessment Result for this unit Competent Not Yet Competent
Assessor
Declaration
In completing this assessment, I confirm that the participant has demonstrated all unit
outcomes through consistent and repeated application of skills with competent
performance in multiple instances over a period of time.
Evidence collected has been confirmed as:
Authentic
Assessor Name Assessor
Signature
Feedback

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Data Entry
Admin Officer
Initials
Date Entered
In RTO
Manager
YES No

 

Student Declaration and Agreement

Section One: Declaration
a. I declare that this assessment is my own work, except where acknowledged, and has not
been submitted for academic credit elsewhere, and acknowledge that the assessor of this item
may, for the purpose of assessing this item:
i. reproduce this assessment item and provide a copy to another member of the Institute;
and/or,
ii. communicate a copy of this assessment item to a plagiarism checking service (which may
then retain a copy of the assessment item on its database for the purpose of future plagiarism
checking).
b. I understand it is my responsibility as a student to keep a copy of the assessment prior to
submission, Albright Institute takes no responsibility for lost in transit. If required I may be asked to
reproduce another copy of the assessment/s.
c. I understand that it is my responsibility to read all the policies relevant to my course and
college and if I am found to be in breach of policy, disciplinary action may be taken against
me.

Section Two: Agreement
Read through the assessments in this booklet before you fill out and sign the agreement
below. Make sure you sign this before you start any of your assessments.
i. Have you read and understood what is required of you in terms of
assessment?
Yes No
ii. Do you understand the requirements of this assessment? Yes No
iii. Do you agree to the way in which you are being assessed? Yes No
iv. Do you have any special needs or considerations to be made for this
assessment? If yes, what are they?
Yes No

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___________________________________________________________________________
v. Do you understand your rights to appeal the decisions made in an
assessment?
Yes No

 

Student
Name
Student
Signature
Date

Assessment Overview
This Student Assessment Booklet includes all your tasks for assessment of BSBLDR601 Lead and
manage organisational change
About your assessments
This unit requires that you to complete two (2) assessments. You must complete all assessments
with a competent result to achieve competency for this unit. Please read the information
below about each task included in this assessment.

Task Description
Assessment 1
Short Answer Questions
In this assessment, you will demonstrate a sound knowledge of
the unit requirements through completing and submitting
written questions.
You must correctly answer all questions to show that you
understand the knowledge required of this unit.

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Task Description
Assessment 2
(Workplace
Project)
This assessment is divided into seven project tasks:
Task 1: Conduct Meeting in Relation to Organisational Change
Task 2: Develop Change Management Project Plan
Task 3: Develop Communication Plan
Task 4: Arrange and Manage Communication Plan
Task 5: Identifying Barriers to Change
Task 6: Implement Mitigation Plan
Task 7: Modify Change Management Project Plan

Student Information
What is competency?
To complete assessment tasks satisfactorily you will need to demonstrate competence – but
what does this mean?
In the Australian vocational education and training system, the concept of competence, is
defined as: “The ability to perform tasks and duties to the standard expected in the
workplace”. Competence involves the application of specific skills, knowledge and attitudes
to the work performance in an industry, an industry sector or an enterprise. Competence is
rarely achieved in a one-off demonstration. It needs to be developed holistically – that is,
bringing a range of skills and knowledge together – and over time in a real or simulated
workplace. To achieve competence, you need to demonstrate that you can perform a given
task to the standard defined in an endorsed unit of competency.
How to submit your assessments?
When you have completed each assessment you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task. Make

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sure you photocopy your written activities before you submit them – your assessor will put the
documents you submit into your student file. These will not be returned to you.
Assessment Task Cover Sheet
At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet.
Please fill it in for each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this
on the back of the Task Cover Sheet.
Assessment outcomes
Once the assessment has been completed the student will be given the result within 14 days.
Once the student has satisfactorily completed the required assessments for a unit of
competency he/she will receive an outcome of C (Competent) or otherwise NYC (Not Yet
Competent) in which case the student is entitled to apply for a resubmission of the assessment.
Reasonable adjustments
Wherever possible, trainers/assessors will make reasonable adjustments to training and
assessment processes to ensure all people are treated equally in the training and assessment
process.
Students who have special needs may be allowed reasonable adjustment at the time of
assessment in line with the Albright Institute’s Policy and Procedures.
To meet the needs of all learners’ adjustments can be made to the way assessments are
conducted but not to the requirements of the assessment. The purpose of these adjustments
is to enhance fairness and flexibility so that the specific needs of students can be met.
Examples of reasonable adjustments
a. providing additional time for student to practice the assessment tasks
b. presenting questions orally for students with literacy issues
c. asking questions in a relevant practical context
d. adapting machinery and equipment to make it more easily used
e. presenting work instructions in diagrammatic or pictorial form instead of words and
sentences
f. simplifying the design of tasks
It is the responsibility of each assessor to assess students’ needs and make whatever
reasonable adjustments are practicable to maximise a students’ opportunity to demonstrate
their competence.
Assessment re-submission
If a student is deemed NYC (not yet competent) the Trainer/Assessor (TRN) will explain why and
inform the student of what needs to be completed in order to demonstrate competence.
Re-assessment for assessments only occurs if the student has previously submitted the
assessment or has missed the relevant session(s) and has been afforded special consideration
which is approved by the Administration department.
If the result for the first submission of an assessment is NYC, students will be given two resubmission opportunities to achieve a competent result (this re-assessment is conducted free

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of charge). A suitable time will be arranged for the reassessment to occur within 14 days of the
completion of the unit in question. Should a student either not make an attempt within this time
frame (in spite of all efforts by Albright Institute, its Trainer/Assessor and administration staff to
have the student attend a reassessment session) or the student does not achieve a satisfactory
result after two re-assessments they may be charged for another attempt.
Should the student still not achieve competence after these assessment attempts, it will be
necessary for them to re-enrol in (repeat) the unit of competence at a cost.
Assessment appeals
You can make an appeal about an assessment decision by filling an appeal form. Ask for an
appeal for from a student support officer. Refer to Albright Institute’s Assessment Policy for more
information about our appeals process.
Plagiarism Policy
All student work must be written in their own words, except where acknowledged through
quotations and referencing. Plagiarism is a serious offence; Albright Institute may impose
severe penalties on students who plagiarise.
For more information on Plagiarism and Cheating refer to Albright Institute’s policies.

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Assessment 1 – Coversheet
Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a
copy of your work.

Student and Submission Details
Student
Name
Student ID
Unit Code
and Name
BSBLDR601 Lead and manage organisational
change
Date of
submission
STUDENT DECLARATION
I declare that
a. this assessment is my own work.
b. None of this work has been completed by any other person.
c. I have not cheated or plagiarised the work or colluded with any other student/s.
d. I have correctly referenced all resources and reference texts throughout these
assessment tasks.
e. I understand that if I am found to be in breach of policy, disciplinary action may be
taken against me.
Student
Signature

 

Assessor To Complete
Assessment 1 Assessment Result Date Type Of Submission
Short Answer Questions □ C (Competent)
□ NYC (Not Yet
Competent)
□NA (Not Assessed)
First submission
First re-submission
Second re
submission
Assessor feedback

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Assessor Name
Assessor Signature

This assessment meets the following Knowledge Evidence:

Knowledge evidence Satisfactory Unsatisfactory Not Present
events or trends that may impact on the achievement
of organisational objectives
existing policies and practices to guide organisational
change
methods for conducting cost-benefit analysis for high
priority change requirements and opportunities
methods for conducting risk analysis, including barriers
to change and relevant mitigation strategies
content of communication and education plans,
including:
promotion of benefits of organisational change
change management processes or cycles and
strategies for communicating and embedding change
organisational behaviour and how the external
environment can impact on change strategies
components of a change management project plan.

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Assessment 1 – Short Answer
Questions
Assessment summary
You are required to answer all the written questions in this assessment.
Resources and equipment required to complete this assessment
o Access to textbooks and other learning materials.
o Access to a computer, printer, Internet and email software (if required).

When and where should the assessment be completed?
o This assessment may be done in your own time as homework or you may
be given time to dothis task in class (where applicable).
o Your assessor will provide you with the due date for this assessment.

What needs to be submitted?
o Your answers to each question in this assessment along with references.

Instructions
o This is an open book test – you can use your learning materials as reference.
o You must answer all questions in this assessment correctly.
o You must answer the questions by typing your answers in Microsoft Word
and converting it into
a pdf.
o Please include the following details in the header section of
each page of your assessment document:

Student Name and ID
Course Code and title
Unit Code and title
Trainer and assessor name
Page numbers

o You are required to submit your assessment on the LMS
(Moodle). No submissions will be accepted via emails.

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Short Answer Questions

Question 1:
In the table below, identify one event and one trend that may impact on the achievement
of the organisational objective.
Name an event for the objective
Name a trend for the objective
Explain how each event and trend affects the achievement of the objective
Objective
1:
Resolve all customer complaints submitted via all channels within 48 hours of
filing
Event Explanation of How Event Affects
Achievement of Objective
Trend Explanation of How Trend Affects
Achievement of Objective

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Question 2
When analysing and interpreting information about an organisation’s internal and external
environments, there are two tools that can be used as cost-benefit methods.
Complete each table below by:
Defining what each letter signifies
Providing a brief explanation of each signified letter
Definition Explanation
S
W
O
T

 

Definition Explanation
P
E
S
T
L
E

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Question 3
Answer the following questions regarding risks to organisational change.
Briefly explain each of the following requirements to assess risk
Requirements to assess Risk Explanation
Likelihood
Consequence
Risk Rating
Priority Rating
Complete the table below:
Identify two common barriers to change
Identify at least one mitigation strategy for each barrier
Explain how each mitigation strategy addressed barrier to change
Barriers to Change Mitigation Strategies to
Address these Barriers
Explain of How Mitigation Strategy
Addresses Barrier to Change
a.
b.

 

Question 4
Read the following scenario about a Flower Delivery business
Rose acquired a Flower Delivery business almost a year ago. When Rose started, she had
established a vision for the existing business on expanding it by exceeding customer
expectations. It was successful and her business doubled in a short time. Customers were

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returning to “Blooms” repeatedly and recommending friends and family. In the last three
months, she has noticed a decline in orders and regular customers not calling. She did
implement a growth strategy for her staff at this time which involved them contacting
every customer, 24 hours after for their feedback.
Some of her staff were positive about this but one was very resistant. Rose informed them
all they would just have to do it as it was a requirement of the job and as a team. Rose did
hear a comment about this staff member being abrupt with a customer. She is now
wondering if this could be impacting her decline in business Rose needs to take action to
make a change and turn her business around. Rose wants to improve communication and
educate her staff about how this benefits them and the customers.
Answer the following questions based on the Communication Plan
Complete the Communication Plan, briefly answering the components in relation to
the scenario.
a. Identify at least two possible experts Rose can consult to improve her staff training
a.
b.
Communication Plan
Components
Explanation
a. Communication
strategy
b. Target Audience
c. Personnel Responsible
d. Key Message
e. Communication method
to be used
f. Frequency

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Question 5
Complete the table below by explaining each requirements of an education plan.

 

Training Need Analysis
Components
Explanation
a. Training Strategy
b. Target Audience
c. Facilitator
d. Expected Timeframe
e. Expected Outcome

 

Question 6
Complete the table below by providing by doing the following:
Identify the eight steps of Kotter’s 8-Step Change Process
Briefly explain how each step can be implemented in a workplace

 

Kotter’s 8-Step Change
Management Process
Explanation of How Each Step if Implemented in a
Workplace

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a.
b.
c.
d.
e.
f.
g.
h.

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Question 7
The DREC curve is change cycle that described the four stages individuals go through as
they adjust to an organisational change.
Complete the table below. To do this you must:
Identify the four stages of the DREC curve
Using your own words, briefly explain what a change leader must do during each
stage of the DREC curve

 

Stages of DREC Curve Explanation of How Each Step if Implemented in a
Workplace
a.
b.
c.
d.

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Question 8
Identify two strategies for embedding change within an organisation. Provide an
explanation for each of the identified strategies.
Strategies for Embedding Change Explanation
a.
b.

 

Question 9
Read the following scenarios and answer the questions that follow
Scenario 1
Bounce Fitness is attempting to set up feedback sessions to get the insight of employees
regarding the organisational change they will be undertaking. This is the first time the
employees are being given an opportunity for feedback, since Bounce Fitness usually
employs one-way communication between management and employees.
Complete the table by doing the following:
i. Identify the change strategy being implemented
ii. Identify one organisational behaviour that would affect the application of the
following change strategy
iii. Briefly explain how the identified organisational behaviour impacts the
application of the change strategy

 

Change
Strategy
Organisational
Behaviour
Impact of Organisational Behaviour on Change
Strategy

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Scenario 2
Bounce Fitness is adapting a new application for its Point of Sales system. It’s a new
application developed to ensure smoother transaction using a cloud system. However, the
new application has also enticed numerous fitness centres. Due to the high demand, the
current developers are having a hard time sustaining server for the application.
Complete the table by doing the following:
i. Identify the change strategy being implemented
ii. Identify one external environment factor that would affect the implementation
of the identified change strategy
iii. Briefly explain how the external environment factor impacts the application of
the change strategy
Change
Strategy
External
Environment
Factor
Impact of External Environment on Change Strategy

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Question 10
In your own words, describe each of the following components of a change management
project plan.
Change Management Project Plan
Components
Description
a. Scope
b. Roles and Responsibilities
c. Communication Strategy

What to submit:
Answers to all questions
References
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Assessment 2 – Coversheet
Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a
copy of your work.

Student and Submission Details
Student
Name
Student ID
Unit Code
and Name
BSBLDR601 Lead and manage
organisational change
Date of
submission
STUDENT DECLARATION
I declare that
This assessment is my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these
assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken
against me.
Student
Signature

 

Assessor to complete
Assessment 2 Assessment Result Date Type Of Submission
Assessment 2
(Workplace project
□ C (Competent)
□ NYC (Not Yet
Competent)
□NA (Not Assessed)
First submission
First re-submission
Second re
submission
Assessor feedback

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Assessor Name
Assessor Signature

Assessment 2 – Workplace Project Assessment
This assessment meets the following performance criteria:

Performance Criteria
1. Develop change management
strategy
1.1 Identify major operational
change requirements
according to organisational
objectives, performance gaps,
business opportunities or
threats, and management
decisions
1.2 Assess risks and opportunities
presented by operational
change requirements
1.3 Consult stakeholders,
specialists and experts to confirm
the change management
opportunities and process

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2. Implement change management
strategy
2.1 Assign resources to the project
and confirm reporting
protocols with relevant
stakeholders
2.2 Develop communication or
education plan, in
consultation with relevant
personnel
2.3 Arrange and manage
activities for delivery of
communication or education
plans
3. Evaluate change management
strategy
3.1 Assess performance of
communication or education
plan against objectives
3.2 Identify and respond to
barriers to the change
according to risk
management plans and
organisational objectives
3.3 Modify communication or
education plan according to
change program objectives

This assessment meets the following performance Evidence:

Performance evidence
develop and implement a change management plan to lead
and manage organisational change.
analyse and interpret information about the organisation’s
internal and external environment and consult with stakeholders
to identify requirements and opportunities for changes that
support organisational objectives
prioritise opportunities for changes with input from relevant
stakeholders
develop a change management project plan for the priority
changes incorporating resource requirements, risk
management and timelines

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develop strategies to communicate or educate the changes
and embed them
obtain approvals and agree reporting protocols with relevant
managers and implement the plan including addressing barriers
to change
review and evaluate the change management project plan
and modify as needed to achieve objectives.

This assessment meets the following Foundation Skills:

Foundation Skills
Reading Interprets detailed information that may deal with
complex ideas related to issues both within and
outside the workplace context
Writing Uses clear and precise language to develop
information about objectives, requirements, activities
and recommendations
Develops complex plans and strategies in
appropriate format for the audience and purpose
Oral
Communicati
on
Discusses and seeks information using appropriate
structure and language for the audience
Uses questioning and active listening to clarify or
confirm understanding
Numeracy Interprets, analyses and presents numeric information
in complex documents
Initiative and
enterprise
Takes a lead role in the execution of organisational
strategic goals and associated roles and
responsibilities
Develops new and innovative ideas through
exploration and lateral thinking

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Teamwork Uses a variety of communication tools and strategies
to build and maintain effective working relationships
Uses inclusive and collaborative techniques to seek
feedback, negotiate and consult with a range of
stakeholders
Planning and
organising
Plans, organises and implements activities required to
achieve strategic priorities and outcomes, including
consulting with others and sequencing events to
minimise uncertainty for staff
Uses problem-solving skills to identify and analyse
issues or barriers, and develop responses

Assessment 2 – Workplace assessment
Project Overview

This workplace project assessment requires you to develop and implement a Change
Management Project Plan to lead and manage organisational change.
This assessment is divided into seven project tasks:
Task 1: Conduct Meeting in Relation to Organisational Change
Task 2: Develop Change Management Project Plan
Task 3: Develop Communication Plan
Task 4: Arrange and Manage Communication Plan
Task 5: Identifying Barriers to Change
Task 6: Implement Mitigation Plan
Task 7: Modify Change Management Project Plan
This project requires you to complete the assessment tasks in a real workplace, or in an
environment with conditions similar to that of a workplace in this industry.
Each task comes with a set of instructions. You are to follow and perform these instructions
while being observed by the assessor and/or submit any required documentation.
Before starting this assessment, your assessor will discuss with you these tasks, including
instructions and guidance for satisfactorily completing them.

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You are required to:
Complete the tasks within the time allowed, as scheduled in-class roll.
Analyse and interpret information about the organisation’s internal and external
environment and consult with stakeholders to identify requirements and
opportunities for changes that support organisational objectives
Prioritise opportunities for changes with input from relevant stakeholders.
Develop a change management project plan for the priority changes incorporating
resource requirements, risk management and timelines
Develop strategies to communicate or educate the changes and embed them
Obtain approvals and agree reporting protocols with relevant managers and
implement the plan including addressing barriers to change
Review and evaluate the change management project plan and modify as needed
to achieve objectives.
Forms and Templates
Generic forms and templates are provided in the project tasks, unless otherwise specified.
These can be accessed from the following link:
BSBLDR601 Forms and Templates
Username: albrightlearner
Password: [email protected]
Review these forms and templates with your assessor before starting the task.

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Task 1: Conduct Meeting in Relation to Organisational Change

ASSESSMENT INSTRUCTIONS
Your assessor will observe you as you conduct a meeting with key stakeholders, experts and
specialists to analyse at least one organisational change.
Relevant stakeholders can be individuals or groups directly impacted by the organisational
change you will implement. They must be involved throughout the development,
implementation and monitoring process.
Experts refers to individuals or groups who have knowledge and experience in
implementing the required change in organisation.
Specialists refers to subject matter specialists who have expertise over a specific aspect of
the business that is affected by your identified change.
Use the Change Management Project Plan template provided at the Bounce Fitness site.
This will be used throughout the Practical Assessment Tasks.
Prior to commencing your meeting, you must Review at least two pieces of workplace
documentation relevant to the organisational change you are to undertaking.
This includes:
Business plans
Feedback Surveys and Forms
Business and Communication Plans
Reports
Service-level agreements (SLAs

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You will be assessed on your practical skills to:
Analyse and interpret information from the documentation about the organisation’s
internal, external environment and identify two of each of the following:
o Management decisions in relation to change
o Organisational objectives
o Performance gaps
o Change opportunities
o Business threats
Discuss and identify requirements for change for change that support organisational
objectives from workplace documentation
Discuss and seek information, clarify, questioning, confirm understanding and
active listening.
After consultation, complete the “
SWOT Analysis” and “PESTLE Analysis” sections of the
Change Management Project Plan.
Submit the partially completed Change Management Project Plan with the completed
“SWOT Analysis” and “PESTLE Analysis” sections to your assessor.

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Task 2: Develop Change Management Project Plan

ASSESSMENT INSTRUCTIONS
This task will require you to develop a Change Management Project Plan to lead and
manage organisational change.
Use the
Strategic Audit Template as part of and the Change Management Project Plan
Template provided
at the Bounce Fitness site.
To complete this task, you must:
Complete a strategic audit of your organisation based on your findings from the
information obtained in the SWOT Analysis and PESTLE Analysis
Workplace Project
Task 1
.
You will need to indicate your findings as they shed light on the internal environment
of your organisation
Develop the Change Management Project Plan template from the information and
resources
This must include the following:
o Priorities change requirements
For each activity identified, you must identify the following:
Key personnel responsible for the implementation of this activity
Resources required to implement the activity
Target timeframes for implementation
Target outcome after implementation
o Risk management plan for change to be undertaken
Complete the Strategic Communication Audit template as part of and the Change
Management Project Plan
template provided at the Bounce Fitness site.
Submit the partially completed Change Management Project Plan to your assessor.

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Task 3: Develop Communication Plan

ASSESSMENT INSTRUCTIONS
Your assessor will observe you as you consult with relevant managers to develop the
Communication Plan for the organisational change you are to undertake.
Relevant managers are the required personnel responsible with embedding the change
into the organisation.
These can include:
o Board members
o Department heads
o General managers of different work team
Use the Communication Plan template as part of the Change Management Project Plan
template provided at the Bounce Fitness site.
You will be assessed on your practical skills to:
Develop a Communication Plan to implement the Change Management Project
Plan
developed in Workplace Project Task 2.
You must obtain approval from all relevant managers before concluding the
discussion.
Discuss and seek information using appropriate structure and language
Using active questioning and listening to clarify and confirm understanding
After the consultation, you must partially complete the ‘Communication Plan’ section of
the
Change Management Project Plan with information discussed during consultation.
Leave the ‘Actual date of Implementation’ and ‘Actual Outcome’ of Communication Plan
blank. This will be completed in a future task.
Submit partially completed Communication Plan.

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Task 4: Arrange and Manage Communication Plan

ASSESSMENT INSTRUCTIONS
This task will require you to arrange and manage action items of the Communication Plan
as part of the Change Management Projection Plan into the organisation.
To complete this task, you must:
Arrange activities for delivery of each action item listed in the Communication Plan
developed in Workplace Project Task 3.
Manage activities for delivery of each action item listed in the Communication Plan
developed in Workplace Project Task3.
Update the following columns of your Communication Plan following your
implementation:
o Actual implementation date
o Actual outcome/ status update
You will need to submit an updated Communication plan to your assessor.
Additionally, you will need to submit evidence that you have arranged and managed
each action item outlined in the Communication Plan to your assessor.
Samples of evidence of arranging and managing can be:
Questionnaires/surveys with stakeholder feedback
Copies of email correspondence with relevant stakeholders
Photos or videos from the workplace demonstrating implementation of the action
item
Copies of instructions provided to relevant stakeholders on how to implement the
specific action item (e.g. instructions for conducting consultations)
Evidence of communication/consultation to key personnel and/or stakeholders

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Task 5: Identify Barriers to Change

ASSESSMENT INSTRUCTIONS
Your assessor will observe you as you consult at least key personnel regarding the
implementation of the Communication Plan from
Workplace Project Task 4 to identify
barriers to change.
Use the
Communication Plan as part of the Change Management Project Plan
template provided at the Bounce Fitness site.
Your assessor will observe you as you demonstrate practical skills to:
Assess performance of implemented communication plan against objectives
of
Change Management Project Plan.
Identify at least two barriers to change that affected the outcome of
Communication Plan implemented in
Workplace Project Task 4.
Discuss prescribed mitigation strategy to address barriers based on Mitigation
Plan developed in
Workplace Project Task 2.
This form outlines all the practical skills you need to demonstrate to satisfactorily
complete this task. Your assessor will also discuss with you the practical skills outlined
in this form prior to the assessment.
This form outlines the following:
Resources you are required to access to complete the task.
All criteria your submission must address to satisfactorily complete this task.
IMPORTANT!
If you are communicating outcomes and trends based on an existing workplace
Communication Plan from your organisation, you must submit copies of documents
used to identify the barriers and outcomes. Adapt this based on the requirements of
your task.

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Task 6: Implementation of Mitigation Plan

ASSESSMENT INSTRUCTIONS
This task will require you to Implement Mitigation Plan as a response to the two identified
barriers to change identified in
Workplace Project Task 5.
You are to complete the Mitigation Plan which is incorporated in the Change Management
Project Plan Template.
To complete this task, you must:
Implement action items to address barriers to change as outlined in the Mitigation
Plan.
After implementing the actions, update the following sections of the Mitigation Plan:
o Actual Date of implementation
o Revised Risk Rating.
Submit the completed Mitigation Plan to your assessor.
Additionally, you must submit evidence that you have implemented each mitigation
strategy to address barriers.
Evidence can include:
Email correspondence
Meeting minutes
Video recording of the meeting conducted with the stakeholders

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Task 7: Modify Change Management Project Plan

ASSESSMENT INSTRUCTIONS
This task requires you to modify the Communication Plan based on the
Mitigation Plan from Task 6, as part of your Change Management Project Plan.
Prior to commencing this task, you must:
Have completed all Workplace Project Tasks 1-6; or
Have access to your organisation/workplace’s change management
project plan other than the one developed for this assessment
To complete this task, you must:
Access and review Communication Plan that you updated in Workplace
Project Task 4
.
Identify at least two areas of improvement in the Plan, based on your
changes implemented in
Workplace Project Task 6.
o If you’re referring to the Change Management Project Plan from
this project assessment, you can base your areas of improvement
on any of the following:
Areas of improvement identified from Workplace Project
Task 5
o If you’re referring to the Change Management Project Plan from
your own workplace, you can base your areas of improvement on
any of the following
Any other areas you find from the Change Management
Project Plan that require modification
Modify the section in the Change Management Project Plan document
based on your findings. Outline the modifications done using the version
control section of your Change Management Project Plan document.

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Review the template(s) you will use to complete this task. If you are using a
template from your workplace/organisation, discuss with your assessor to ensure
that the template covers all requirements that apply to this task
.
Submit the modified Change Management Project Plan to your assessor.
IMPORTANT!
If you are modifying a Change Management Project Plan from your own
workplace/organisation, submit a copy of the Change Management Project Plan
as supplementary evidence.

Assessment Checklist

The learner has completed the Short Answer Questions in this workbook
Short Answer Questions
The learner has completed the Practical Assessments in this workbook and has
submitted all the required evidence:
Workplace Project Assessment
Task 1: Meeting in Relation To Organisational Change
SWOT Analysis
PESTLE Analysis 
Evidence of at least two communication documents used
Specify evidence submitted:
a.
b.

Video recording
Only if direct observation is not possible


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Task 2: Develop Change Management Project Plan
Updated Change Management Project Plan
Task 3: Communication Plan
Communication Plan
Video recording
Only if direct observation is not possible

Task 4: Arrange and Manage Communication Plan
Communication Plan with actioned columns 
Evidence of arranging Communication Plan
Specify evidence submitted:

Evidence of managing communication plan
Specify evidence submitted:

Task 5 Identify barriers in response to change
Video recording
Only if direct observation is not possible

Task 6: Implementation Mitigation Plan
Update Mitigation Plan 
Evidence of implementing mitigation strategies
Specify evidence submitted:

Task 7: Modify Change Management Project Plan
Updated Change Management Project Plan with version control 

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Record of Assessment

Assessment Details
Learner
Course Code
Unit of Competency BSBLDR601 – Lead and manage organisational change
Assessor Name
RTO
Assessment Activity Satisfactory Needs more
evidence
Short Answer Questions
Short Answer Question 1
Short Answer Question 2
Short Answer Question 3
Short Answer Question 4
Short Answer Question 5
Short Answer Question 6
Short Answer Question 7
Short Answer Question 8
Short Answer Question 9
Short Answer Question 10
Workplace Project Assessment
Task 1: Conduct Meeting in Relation to Organisational
Change
Task 2: Develop Change Management Project Plan
Task 3: Develop Communication Plan
Task 4: Arrange and Manage Communication Plan

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Task 5: Identifying Barriers to Change
Task 6: Implement Mitigation Plan
Task 7: Modify Change Management Project Plan

 

Assessor’s Comments
Remarks/feedback
Details of further evidence required
Please tick the appropriate box. Yes No
Comments and further action required are noted in the Learner Assessment
Pack
Results discussed and agreed to by the learner
You have the right to appeal the outcome of your assessment.
The Learner is Competent
Not Yet Competent
Assessor’s signature Date signed
I further confirm that I have verified the learner’s submissions by contacting the learner’s supervisor
and/or observer whose names appear in the Supervisor/Observer Verification Log above.
After reassessment, the Learner is: Competent Not Yet Competent
Assessor’s signature Date signed