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INFORMATION SYSTEMS FOUNDATIONS
INTRODUCTION TO INFORMATION SYSTEMS
School of Information & Communication Technology
Trimester 2, 2019
Individual Assignment (50%)
Final Assignment due: Week 9, Sunday Sept 15, 11.00PM
An Information System for Stakeholders of the G-Train
In this assignment you are required to play the role of a trainee business analyst working on an information
system solution for the Queensland Rail G-train. You work for an IT consultancy firm called Wizz-Bang
The Brief from the Organising Body (the Assignment Question)
Qld Rail would like you to analyse an existing human activity system within the G-train’s overall business that
suffers from issues and needs improvement, and also to suggest a new information system for a specific
purpose which can help the G-train overcome those issues and perform better (the system can be an
improved version of an existing system). You also need to come up with recommendations as to how the Gtrain’s identified human activity system can better make use of a new information system in order to perform
Note: the chosen information systems can do anything you like.
Note: the HAS can be fictional or real.
You need to submit a final report for the assignment in week 9 submitted via instructions set up specifically
for this assignment. Details to be supplied later.
Your 3,000-4,000 word report will demonstrate that you have:
• shown competence in finding, reading, analysing and synthesising materials from the course readings
and applied this material in the writing of your report
• made use of the concepts, theories, models and ideas introduced in the course to understand and
analyse the requirements to make well-founded recommendations
• researched and understood the purpose and operational context of the customer experience
involving the G-train in terms of the identified human activity system
• shown creativity and initiative in understanding and capturing the G-train’s customer experience (for
example by visiting some of the train’s facilities yourself and documenting the experience, perhaps by
interviewing your friends who have booked tickets or ridden the train or are working for the G-train.
You can view the G-train’s website for ideas, etc.)
• identified, based on the afore-mentioned research, a new information system and its associated
human activity system that you will recommend to Qld Rail together with a brief discussion of its
implications for running of the G-train.
• described the expected impact of the new information system on the train’s performance and various
• used analogies, where information was not available, to make logical and relevant assumptions.
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Assignment Questions and Deliverables:
This assignment has 4 parts. In part 1, you will analyse the overall business of the G-train by answering a
number of questions. In part 2, you will identify an existing human activity system within the G-train which
needs improvements and answer a series of questions in relation to that system. In part 3, you will suggest a
new information system for a specific purpose supporting the HAS in part 2 that will help Qld Rail perform
better and answer a series of questions with regards to that information system. In part 4, you will synthesise
the outcomes of parts 1, 2 & 3 into a report containing a series of recommendations to Qld Rail’s
Part 1) An overall analysis of the business of the G-train (10 marks):
In this part of the assignment, you will analyse the overall business of the G-train by addressing the following
a) Provide information about the train and locate relevant information about its strategy, how it
competes in the market place, and its operations.
b) Describe the organisational form of the G-train using Mintzberg’s classification.
c) Present the value chain of the train using Porter’s Value Chain Model. List and describe the
primary and support activities of the train.
d) Analyse the competitive strategy of the train using Porter’s competitive forces model. For each of
the five forces, explain if that force is low, medium, or high, and explain why?
Part 2) Analysing an existing human activity system which is problematic (18 marks):
In this part of the assignment, you will identify aspects of an existing human activity system within the
operation of the G-train which is problematic and needs improvement, and answer the questions below:
a) Identify an existing human activity system supporting the G-train which is identified by some
stakeholders as being problematic and suffering from issues (problems). Also, list the stakeholders of
this human activity system and define their roles.
b) Draw a rich picture showing the issues and the concerns of the stakeholders you have identified.
c) Draw a process model using the BPMn notation for the process of the existing human activity
system you have identified.
d) Use the DeLone-McLean Model of Information System Success to describe the areas in which the
existing human activity system is not successful.
e) Describe measures of success (efficiency, efficacy, and effectiveness) for the existing human
activity system identified and explain using success measures where the HAS falls short.
Part 3) Suggesting a new Information System to support the HAS in part 2 (15 marks):
In this part of the assignment, you will suggest a new information system for a specific purpose which can
help the G-train overcome those issues identified in part 2, and perform better. This must be a new or
modified information system. Answer the following questions with regards to the new information system:
a) Identify a new information system which can clearly add value to the business of the G-train (is it
a primary or secondary activity according to Porter’s value model). Also, list the likely stakeholders of
this new information system and define their roles.
b) Describe the data and information that the new system involves, explain the types of knowledge
that the new information system can create, and describe how it can inform decision-making?
c) Draw a process model using the BPMn notation for the new information system you have
d) Classify the new information system within the G-train as either: front-end, back-end, customerfacing, or supplier-facing; and explain why.
e) Describe dimensions of impact of your proposed new information system involving the G-train
for all stakeholders; identify intended and positive effects (and possible negative effects) and describe
the proposed impact of the new system on the organisation, groups, and individuals.
f) Describe measures of success (efficiency, efficacy, and effectiveness) for the proposed new
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Part 4) Recommendations and reflection (7 marks):
• a) Synthesise the outcome of parts 1, 2 and 3 into a report containing a series of recommendations to
Qld Rail’s management. You need to devise recommendations as to how it can make use of a new
information system in order to provide better service to customers; and to ensure success of the
information system by taking steps to avoid system failure.
Your report must be submitted using the mandated template and follow the exact format of the template.
Failure to use the template will result in your assignment receiving 0 marks. See the marking criteria.
During the workshops, on a weekly basis, your workshop tutor will be making links between the course
material and giving you more guidance on the assignment to help you deliver the above report. In particular,
you will be given practical exercises each week that are similar in nature to those required in the assignment.
The workshop exercises are therefore very important to developing the skills required for the assignment.
Workshop attendance is therefore essential, and your attendance will be recorded. Please refer to your
workshop tutor in workshops for further clarification or questions. The lecturer is also available after the
lecture for consultation, or by appointment. Email in the first instance to seek assistance.