FNSACC511 Provide financial and business

Student Assessment Tasks
FNSACC511 Provide financial and business
performance information
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Table of Contents
Table of Contents 2
Assessment Information 3
Assessment Instructions 5
Student Assessment Agreement 7
Assessment Task 1 Cover Sheet 9
Assessment Task 1: Written Questions 11
Assessment Task 1 Instructions 14
Assessment Task 1 Checklist 16
Assessment Task 2 Cover Sheet 18
Assessment Task 2: Client project 20
Assessment Task 2 Instructions 22
Assessment Task 2 Checklist 28
Assessment Task 3 Cover Sheet 31
Assessment Task 3: Case studies 33
Assessment Task 3 Instructions 34
Assessment Task 3 Checklist 37
Assessment Task 4 Cover Sheet 38
Assessment Task 4: Customer feedback and analysis project 40
Assessment Task 4 Instructions 41
Assessment Task 4 Checklist 44
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Student Assessment Tasks
Assessment Information
The assessment tasks for FNSACC511 Provide financial and business performance information are
included in this Student Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, you must complete all of the assessment tasks satisfactorily.
Assessment Plan

Assessment TaskOverview
1. Written questionsYou must correctly answer all questions.
2. Financial and business performance
project
You must analyse and report on financial and business
performance information for a client.
3. Case studiesYou must answer a number of questions for three case
studies.
4. Customer feedback and analysis
project
You must seek customer feedback on their services,
analyse the response and propose relevant actions.

Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
If you do not agree with an assessment decision, you can make an assessment appeal as per your RTO’s
assessment appeals process.
You have the right to appeal the outcome of assessment decisions if they feel they have been dealt with
unfairly or have other appropriate grounds for an appeal.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Student Assessment Tasks
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FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Naming electronic documents
It is important that you name the documents that you create for this Assessment Task in a logical manner.
Each should include:
 Course identification code
 Assessment Task number
 Document title (if appropriate)
 Student name
 Date it was created
For example, FNSACC511 AT2 Business Report Joan Smith 20/04/18
Additional Resources
You will be provided with the following resources you begin Assessment Task 2.
 Company Data
 Business Report Template
 Performance Report Template
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Student Assessment Tasks
Assessment Instructions
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet
This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this and submit
the file.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment, which will
be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not satisfactory, your
assessor will include written feedback in the Assessment Task Cover Sheet giving reasons why. Your
assessor will also discuss this verbally with you and provide advice on re-assessment opportunities as per
your RTO’s re-assessment policy.
Depending on the task, this may include
 resubmitting incorrect answers to questions (such as short answer questions and case studies)
 resubmitting part or all of a project, depending on how the error impacts on the total outcome of the
task
 redoing a roleplay after being provided with appropriate feedback about your performance
 being observed a second (or third time) undertaking any tasks/activities that were not satisfactorily
completed the first time, after being provided with appropriate feedback.
Assessment Task Information
This gives you:
 a summary of the assessment task
 information on the resources to be used
 submission requirements
 re-submission opportunities if required
Assessment Task Instructions
These give questions to answer or tasks which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.
Copy and paste each task’s instructions into a new document and use this as the basis for your assessment
task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the unit identification
number, the task number, your name and the date.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your preparation
before beginning the assessment task. It will give you a good idea of what your assessor will be looking for
when marking your responses.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Student Assessment Agreement
Make sure you read through the assessments in this booklet before you fill out and sign the agreement
below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.

Have you read the assessment requirements for this unit?
Do you understand the requirements of the assessments for this unit?
Do you agree to the way in which you are being assessed?
Do you have any specific needs that should be considered?
If so, explain these in the space below.
 Yes
 Yes
 Yes
 Yes
 No
 No
 No
 No

Do you understand your rights to re-assessment?  Yes  No
Do you understand your right to appeal the decisions made in an assessment?  Yes  No

Student name
Student number
Student signature
Date
Assessor name
Assessor signature
Date

Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Assessment Task 1 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name
Student ID number
Student signature
Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcomeSNSDNSResubmission Y N

Feedback
Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Student Assessment Tasks
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Student Assessment Tasks
Assessment Task 1: Written Questions
Task summary
This is an open book test, to be completed in the classroom.
A time limit of 1 hour to answer the questions is provided.
You need to answer all of the written questions correctly.
Your answers must be word processed and sent to the assessor as an email attachment.
Required
 Access to textbooks/other learning materials
 Computer and Microsoft Office
 Access to the internet
Timing
Your assessor will advise you of the due date of this assessment.
Submit
 Answers to all questions
Assessment criteria
All questions must be answered correctly in order for you to be assessed as having completed the task
satisfactorily.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Student Assessment Tasks
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Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell
you how you should answer the question. Use the definitions below to assist you to provide the type of
response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in in detail, and identify
important points and key features. Generally, you are expected to write a response one or two paragraphs
long.
Compare – when a question asks you to compare something, you will need to show how two or more things
are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected
to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or more things
are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write
a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important issues or
features, and express some form of critical judgement. Generally, you are expected to write a response one
or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable qualities
or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments
for and against something. Generally, you are expected to write a response one or two paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you should
provide a detailed response with key points and features and provide critical analysis. Generally, you are
expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why something
happened or the way it is. Generally, you are expected to write a response two or three sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly describe
the required information. Generally, you are expected to write a response two or three sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state information
in a list format.
Outline – when a question asks you to outline something, this means giving only the main points, Generally,
you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the
main points. Generally, you are expected to write a response a few sentences long.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Assessment Task 1 Instructions
Provide answers to all of the questions below:
1. Explain the definition of a work-related deduction under the Income Assessment Act and list
three examples of deductions that can be claimed by a business and three that cannot
2. Explain the definition of a work-related allowance under the Income Assessment Act and list
three examples of allowances.
3. Explain the arrangement under taxation legislation for the General interest charge, and list 2
types of taxes for which the General Interest Charge can be levied.
4. List two examples of areas that can cause significant tax issues for business. Explain each
example.
5. Compare and contrast two forecasting techniques, including the different circumstances in
which these might be used in relation to financial and business performance information.
6. Explain the role of the Australian Securities and Investments with regard to government
regulation.
7. List the five key areas in which the Australian Consumer Law offers protection to consumers.
8. Explain the primary responsibility of the Australian Competition and Consumer Commission.
9. Explain the definition of a financial product as set out in the Corporations Act 2001, and in which
section of the act is this listed?
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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10. Explain the definition of a financial service as set out in the Corporations Act 2001, and in which
section of the act is this listed?
11. Describe the financial information included in General Purpose Financial Reports, and how this
differs to financial information included in special purpose reports.
12. Describe the key components of a financial report as set out in the Accounting Standard AASB
101 Presentation of Financial Statements, giving a brief description of each.
13. Describe fair presentation and compliance requirements with AAS as set out in the AASB101
Presentation of Financial Statements
14. Outline the company data that is needed to complete a Cash Flow Statement. Also outline the
key information that a cash flow statement provides, and its importance.
15. Explain the concept of budgetary control and list the five key principles of budgetary control.
16. Describe the basic structure and operation of four of the main types of institutions that operate
within the Australian financial services industry. Include the government institution that is
responsible for supervising and/or regulating each type of institution and can provide the
required information about the financial institution.
17. Explain the term liquidity risk and how a business should manage this type of risk.
18. Explain the term interest rate risk and how a business should manage this type of risk.
19. Describe four examples of what a company’s policy and procedures could include to ensure that
all clients’ rights are protected and that clients understand their responsibilities.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Assessment Task 1 Checklist

Student’s name:
Did the student provide a sufficient and
clear answer that addresses the
suggested answer for:
Completed
successfully
Comments
YesNo
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Question 13
Question 14
Question 15
Question 16
Question 17
Question 18
Question 19
Task Outcome:Satisfactory Not Satisfactory 
Assessor signature
Assessor name
Date

Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Student Assessment Tasks
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Assessment Task 2 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name
Student ID number
Student signature
Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcomeSNSDNSResubmission Y N

Feedback
Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Student Assessment Tasks
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Assessment Task 2: Client project
Task summary
This assessment task requires you, in the role of an Accountant with Aus Accountants, to meet with a client
to assess their needs, then analyse their business performance and prepare advice.
This assessment is to be completed in the simulated work environment in the RTO.
Required
 Computer and Microsoft Office
 Access to the internet for research
 Meeting space
 Roleplay participant (assessor)
 Business Report Template
 Company Data
 Performance Report Template
Timing
Your assessor will advise you of the due date of these submissions.
Submit
 Email to assessor with business report attached
 Email to assessor with calculations and recommendations
 Email to assessor regarding discrepancies in the figures
 Email to assessor with Balance Sheet, Income Statement, and Performance Report attached.
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
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Assessment Task 2 Instructions
Carefully read the following:
Mary and Mike Maroney have decided to set up a company that manufactures and sells children’s toys.
Mary and Mike are married and are in their mid 50s. Their children have left home, so they have no
dependents. They have a small mortgage on their house.
Mary has sent you the following email:
Dear Accountant
My husband and I have decided to set up a business that manufactures and sells children’s toys
wholesale to retailers. Our focus will be on Australian made, high quality educational toys. The name of
the company will be Oz Quality Toys.
I would like to set up a meeting with you to discuss the best business structure for us, and the best way
to fund our business. We estimate that we will need $50,000 in start-up capital.
I would appreciate your advice on the above, including business structure and possible sources of
finance, as well as the type of business risks that you consider we should take into account.
Kind Regards
Mary
Complete the following activities:
1. Prepare for meeting
The first part of this assessment requires you to prepare for the meeting with the client (Mary) to
discuss and confirm the business’ objectives, as well as to confirm legal and financial
requirements in relation to setting up, structuring and financing their proposed business.
Review the information provided in the email and identify a range of initial financial options and
processes. This should include:
 Potential business structures (at least three) and advantages and disadvantages of each
 Sources of funding (at least three) and the advantages and disadvantages of each
 Proposed business structure and sources of funding based on information provided
 Actions to be taken to achieve the proposed business structure and sources of funding.
Make notes on these options to discuss at the meeting with the client.
Your assessor will advise you of the date and time of the meeting.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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20. Participate in a meeting with client to assess their needs
The next part of this assessment requires you to participate in the meeting with your client to
discuss and confirm their business objectives, as well as to confirm their legal and financial
requirements in relation to setting up, structuring and financing their proposed business.
In the meeting, you will be required to discuss the following according to the notes you prepared:
 Potential business structures (at least three) and advantages and disadvantages of each
 Forms of funding (at least three: one short-term and one long-term) and the advantages and
disadvantages of each
 Proposed financial options based on information provided and actions to be taken to
achieve the above.
During the meeting, you will be required to demonstrate effective communication skills including:
 asking and responding to questions
 active listening techniques.
 effective non-verbal communication to assist with understanding.
At the conclusion of the meeting you will need to verbally confirm the client’s expectations and
objectives and secure the client’s agreement to proceed with the proposed business structure
and funding options.
21. Write a business report for the client.
Write up the proposed business structure and recommended financing in the form of a short
report to send to the client (your assessor).
Use Business Report Template to structure your response.
The report should be about two pages long.
22. Send an email to Mary (your assessor)
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment.
Attach your business report to the email.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Assume that you have now received the following email from Mike and Mary:
Dear Accountant
We are six months into the operations of our business and it is going pretty well. Thank you for the
recommendation to make it a family trust. This has proved to be relatively simple.
Our average monthly sales are currently $40,000 with the cost of sales being $20,000.
As discussed with you originally, our Accounts Receivable turnover is set at 60 days with no cash discount
payable for early payment.
However, based on a review of our competitor’s policies, we are thinking about offering a cash discount of
3% to our customers who pay within 30 days. The aim of this is to increase sales, which we estimate by
offering the discount would rise to $45,000, with the cost of sales being $22,500, and 50% of our customers
paying within the discount period.
Just as a reminder, as discussed at our last meeting our plan is to achieve a 12% return on our investment.
Please advise as to whether we should proceed with this action.
Kind Regards
Mary
23. Monitor company progress
Based on the information above, calculate the present value of the gross profit under the current
credit policy, and the present value of the gross profit under the proposed credit policy.
24. Send an email to Mary (your assessor)
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
The contents of the email should show your calculations and provide advice as to whether to
proceed with the proposed changes to the credit policy.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Mary and Mike have now been trading for one year and have provided you with the data for one year’s
trading plus their forecasts for the following year.
They would like you to prepare their balance sheet for the financial year 2016/2017, as well as the profit and
loss statement, plus the same for forecasted amounts.
They have also asked for your:
 advice on current business performance
 forecasted performance
 a reminder of their statutory obligations in terms of reporting to the ATO and ongoing tax obligations.
25. Prepare a Balance Sheet and an Income Statement.
Review the data in the Client Data document provided by Mary and Mike, and then prepare a
Balance Sheet and Income Statement according to standard formats for financial statements.
Note that you will need to check all of the figures well, as there will be a discrepancy in the
figures that you will need to check with Mary and Mike before proceeding. As per your
company’s procedures, you are required to do this in writing so you will need to verify the data
via an email to Mary and Mike (your assessor).
26. Send an email to Mary (your assessor)
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
The contents of the email should ask for clarification of the figure(s) that you consider to be
discrepancies.
27. Complete the Balance Sheet and Income Statement.
Use the new figures given to you by Mary in her return email to complete the Balance Sheet and
Income Statement
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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28. Write a company performance report.
In addition to the financial statements above, you are also required to prepare a short (one
page) report that addresses the following:
 An introduction to the report confirming the client’s objectives.
 The ratios you have identified to assess the client’s performance, including an outline of the
rationale behind the ratio that you have selected.
 The financial performance of the business based on your calculations i.e. profitability,
efficiency and financial stability.
 The financial potential of the business based on your analysis, as well as any future
financing requirements.
 Risk management, including future cash flows and risk management options and rights and
obligations?
 Statutory obligations in terms of reporting and lodgement dates and ongoing tax obligations
(include the link to the relevant section/s of the ATO web site to assist with understanding
for the client).
Use the Performance Report Template to guide your work.
29. Send an email to Mary (your assessor)
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachments.
Attach your Balance Sheet, Income Statement, and Performance Report to the email.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Student Assessment Tasks
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FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Assessment Task 2 Checklist

Student’s name:
Did the student:Completed
successfully
Comments
YesNo
At the meeting, discuss and confirm client expectations
and objectives to ensure mutual understanding of client
goals?
Identify and report on the client’s legal and financial
requirements to establish, structure and finance the
proposed business including:
 Potential business structures (at least three) and
advantages and disadvantages of each
 Forms of funding (at least three and at least one
short-term and one long-term option) and the
advantages and disadvantages of each?
Research and discuss financial options and processes
with the client to ensure achievement of the client’s
goals?
Confirm proposed financial option and actions to achieve
this?
Review information presented by the client regarding
credit policy to identify and action change to client needs?
Review accounts receivable management processes
against net present value to calculate outcomes of
changing the credit policy and communicate calculations
and advice to the client?
Check data provided for accuracy and reliability and
identify discrepancies?
Seek advice in writing on data provided from the company
according to company procedures?
Compile and check data into the form of a balance sheet
and income statement in accordance with standard
accounting practices?
Analyse revenues and costs within the balance sheet and
income statement by following standard accounting
practices for creating these documents?
Identify and explain at least three suitable ratios to assess
the profitability, efficiency and financial stability?

Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
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Student Assessment Tasks
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FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks

Evaluate information in relation to financial performance
of a business, according to the ratios selected?
Evaluate data in accordance with client’s objectives and
goals and report on the financial potential of the business,
its future funding requirements and statutory obligations?
Provide a report on the analysis in plain English to ensure
client understanding?
Provide advice within the report that provides client with
realistic view of business financial performance and
compliance, including significant taxation issues and
comparisons of options?
Provide advice within the report regarding risk
management and future cash flows and advise client of
risk management options and rights and obligations?
Task Outcome:Satisfactory Not Satisfactory 
Assessor signature
Assessor name
Date

Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
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FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Assessment Task 3 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name
Student ID number
Student signature
Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcomeSNSDNSResubmission Y N

Feedback
Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
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FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Assessment Task 3: Case studies
Task summary
This assessment task requires you to review three case studies and provide answers to questions.
You need to answer all of the written questions correctly.
Answers must be word processed and sent to the assessor as an email attachment.
This assessment is to be completed in the simulated work environment in the RTO.
Required
 Computer and Microsoft Office
 Access to the internet for research
Timing
Your assessor will advise you of the due date of these submissions.
Submit
 Email to assessor with answers to the questions attached.
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
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FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Assessment Task 3 Instructions
Carefully read the following:
Case study 1
Sammy Sausages is a sausage processing business run by Samuel Smith. The sausages are made fresh
every day and delivered to the fast food outlets the same day. The prime ingredient is premium quality
minced beef. Each day 708 kilograms is used to produce 700 kilograms of sausages.
An administrative assistant who is paid an hourly rate of $28 does the order processing. She takes 45
minutes to process each order.
The minced meat is bought at a price of $4,000 per tonne. The cost of refrigerating the meat is $1 for every
10 kilos.
The meat may be refrigerated for 14 days as Sam wants to maintain a high standard and freshness with his
products. He also tries to maintain a safety stock of 2 days.
The order lead-time is 1 day.
The company requires a 10% return on investment (ROI).
Complete the following activities:
1. Determine Sammy Sausages’ Economic Ordering Quantity (EOQ). Show your calculations.
2. Advise Samuel on whether he should implement the calculated EOQ
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
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FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Case study 2
Rachael Wilson is CFO for a large telecom company in Australia. She has recently discovered an interesting
computer available for purchase in Australia from Computer Analytics. It is being used by several companies
to automatically perform analysis on data. Rachael has been researching it for the last month and is
convinced that the $3.1million machine would suit her company. It will save $900,000 a year in analyst
salaries. Computer Analytics will install it and test it for $100,000 and it is expected to last for 8 years.
Computer Analytics also requires a refundable deposit of $300,000 to be paid up front. This will be held by
Computer Analytics for the life of the machine so it can provide annual updates. Required rate of return is
14%
3. Calculate Net Present Value (NPV). Show your calculations.
4. Calculate Internal Rate of Return (IRR). Show your calculations
5. Should Rachael go ahead with purchasing the computer if the required rate of return is 15%?
Show your calculations.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
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FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Case study 3
Three directors of a profitable listed company discussed their preferred dividend policies for their company.
1. Pay no dividends for the next five years.
2. Always pay a dividend of 50% of earnings after taxation.
3. Maintain a low but constant dividend per share (after adjusting for the general price index), and
offer regular scrip issues and shareholder concessions.
Each director is convinced that his policy will maximise shareholder wealth.
6. Discuss the advantages and disadvantages of the alternative dividend policies for the company.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Version : 2.0 Last Updated : 07 May 2020 Next Update: 07 May 2021 Page 26 of 33
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Assessment Task 3 Checklist

Student’s name:
Did the student:Completed
successfully
Comments
YesNo
Case study 1
Accurately determine Economic Ordering
Quantity?
Provide advice to the client on the EOQ?
Case study 2
Accurately calculate Net Present Value?
Accurately calculate Internal Rate of Return?
Provide suitable advice on the feasibility of the
project given the calculations?
Case Study 3
Identify and report on the advantages and
disadvantages of alternative dividend policies
for the company?
Task Outcome:Satisfactory Not Satisfactory 
Assessor signature
Assessor name
Date

Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Version : 2.0 Last Updated : 07 May 2020 Next Update: 07 May 2021 Page 27 of 33
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Assessment Task 4 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against
me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name
Student ID number
Student signature
Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcomeSNSDNSResubmission Y N

Feedback
Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.

Student signature
Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
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FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Assessment Task 4: Customer feedback and analysis project
Task summary
For this assessment task, you, in the role of a self-employed Accountant, are tasked with developing a
customer survey, as well as analysing and responding to customer feedback.
This assessment is to be completed in the simulated work environment in the RTO.
Required
 Access to textbooks/other learning materials
 Computer with Microsoft Office and internet access
Timing
Your assessor will advise you of the due date of these submissions.
Submit
 Email to assessor with customer survey attached
 Email to assessor with response to the results of the survey, and intended actions
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Version : 2.0 Last Updated : 07 May 2020 Next Update: 07 May 2021 Page 29 of 33
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Assessment Task 4 Instructions
Carefully read the following:
You are a self-employed Accountant with a number of small and middle-sized businesses as your clients.
These businesses are local, and you know the owners personally after years of doing business together.
Over the last year you have noticed that your workload is building, so you are considering taking on a
bookkeeper to help out with some of your tasks. Before you employ the bookkeeper, you want to make sure
that your customers are satisfied with the services you currently offer, and to know what skills any new
employee should have to most benefit your business.
To help you with your decision, you choose to send a short survey to all of your clients. The survey should
give you enough information so you can decide whether or not your business will continue to grow in the
future and, if so, in what directions.
The survey should probe the clients’ satisfaction with your work and your time management on a sliding
scale. It is also important for you to ask how they see their company’s demand for accounting services
developing over the next few years. It is also important that you give each client the opportunity to give
feedback that is outside the questions that you ask, so ask several open answer questions, too.
Complete the following tasks:
1. Create a short survey that satisfies the above requirements. It should contain at least six sliding
scale questions, as well as at least two open questions.
The sliding scale questions should be such that the customer can strongly agree or disagree
with them, or indicate something in between. This will give you a good idea of how your
customers see your work.
An example of a sliding scale question could be:
Circle the to rate the statements below, where 1 means that you completely disagree and 10
means that you totally agree.
When I leave a message for you, it is responded to quickly.
1 2 3 4 5 6 7 8 9 10
An example of an open question could be:
How would you describe the reception you receive when you arrive in my office?
2. Send an email to one of your clients (your assessor)
The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
The text should explain why you are sending them a survey, and ask them to fill it out and return
it as soon as convenient.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
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FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Attach the questionnaire to the email.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
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FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Of the 30 customer surveys that were sent out, 16 customers responded to the survey with the findings as
follows:
Response time
Average rating: 6
Three comments received as follows:
 I really like your services but do find the length of time you take to respond to be annoying.
 Quicker response time would be better.
 Why not introduce clear service standards so we as customers know when we can expect you to
respond.
Professional service
Average rating: 9
 No additional comments
Value for money
Average rating: 8
One comment as follows:
 The prices of your services are higher than most accountants, but I think the are worth it.
Additional services
 I think employing additional accountants would improve service time.
 A bookkeeper would be a welcome addition to your business.
 I’d also like to use the services of a bookkeeper within your company.
3. Send out a short email to your clients (your assessor).
Review the survey results, analyse the issues and research the Internet to identify how other
similar companies address such issues. Then send out a short email to your clients with the
results of the survey and your intended actions.
The text of your email should be in grammatically correct English, written in an appropriate
(polite, business-like) style.
The text should explain the purpose of the email and clearly identify the outcomes of the survey
and your response.
Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Version : 2.0 Last Updated : 07 May 2020 Next Update: 07 May 2021 Page 32 of 33
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Assessment Task 4 Checklist

Student’s name:
Did the student:Completed
successfully
Comments
YesNo
Develop a survey in order to obtain client
feedback?
Analyse feedback and identify actions to be
taken to address shortfalls in customer
service?
Implement actions by advising staff of new
timeframes to be achieved?
Task Outcome:Satisfactory Not Satisfactory 
Assessor signature
Assessor name
Date

Australian Training School
Level 1 and 4 Bathurst Street Sydney NSW 2000 | Phone: 1300 852 205 | RTO Code: 31595 | CRICOS Provider Code: 03602E
FNSACC511 Provide fnancial and business performance informaton
Student Assessment Tasks
Version : 2.0 Last Updated : 07 May 2020 Next Update: 07 May 2021 Page 33 of 33

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