Assessment Task 2 BSBMGT516 Facilitate continuous improvement
Choice Business College Page 1 of 5
RTO 41297 | CRICOS 03444C
Dec 2017 version: 2.0
Lead and implement continuous
improvement
Submission details
The assessment task is due on the date specified by your assessor. Any variations to this
arrangement must be approved in writing by your assessor.
Submit this document with any required evidence attached. See specifications below for
details.
Performance objective
You will demonstrate the management and leadership skills and knowledge required to
lead and implement continuous improvement systems and processes, particularly in the
context of working with teams to identify improvement or solutions to performance or
quality issues.
Assessment description
Using the simulated business information and scenario provided, along with your own
planning and procedural documentation produced in Assessment 1, you will prepare for
and lead a team in identifying improvements using an appropriate continuous improvement
(CI) tool. You will follow communication protocols for recording and communicating
continuous improvement performance and outcomes. You will then prepare a written
reflection on the process of implementing continuous improvement in a team setting, and
outcomes and ideas for further improvement.
Assessment Task 2 BSBMGT516 Facilitate continuous improvement
Choice Business College Page 2 of 5
RTO 41297 | CRICOS 03444C
Dec 2017 version: 2.0
Procedure
Part A: Plan and participate in a continuous improvement session (roleplay)
1. Review the following scenario:
| You are a continuous improvement consultant. Australian Hardware has contracted you to analyse the business in order to propose a continuous process improvement approach, including systems and processes to improve quality and performance in a number of areas. The approach will be used across the business, including application to areas such as: ● sustainability across the organisation ● revenue per customer interaction ● operational costs ● customer service satisfaction across product areas such as timber, plumbing and electrical, garden products, hardware, tools and homewares ● delivery lead times for customers. You intend to trial your proposed quality systems and processes at the Wollongong store. As part of this trial, you intend to facilitate a continuous improvement session with a product area team to identify areas of possible improvement. Depending on the continuous improvement approach you selected in Assessment Task 1, you will use an appropriate tool to identify, for example, issues, root causes, or possible solutions. Follow procedures for conducting such sessions, including recording outcomes for later communication to stakeholders in the relevant process. During the session, you will need to help the team to look at performance issues and coach the team to identify improvements to feed back into future planning. After you run the session, you will need to reflect on the session, the session outcomes and your process of learning through interacting with the team. Also, after the session, you will need to follow communication processes you developed in Assessment Task 1 to communicate outcomes to the team and relevant stakeholders. |
2. Plan your facilitation of the continuous improvement session.
3. Talk to you assessor, who will provide you with a team scenario and coordinate team
allocations.
Assessment Task 2 BSBMGT516 Facilitate continuous improvement
Choice Business College Page 3 of 5
RTO 41297 | CRICOS 03444C
Dec 2017 version: 2.0
4. Conduct the continuous improvement session as per the procedure you developed
for Assessment Task 1. Ensure you coach the team effectively:
a. Explain the purpose of the session. Refer to performance information and
relate the session to business operations and organisational/team goals.
Consider defining the purpose and what it means
b. Keep the session positive and build enthusiasm for the process. It is important
to consider who our audience is and how they will respond.
c. Seek input for improvements using an appropriate tool and record the
outcomes.
d. Conduct session in accordance with relevant legislation, for example, safely in
accordance with WHS legislation and in a non-discriminatory manner.
e. Conduct the role-play in accordance with the deliverables and quality
specifications outlined below.
Part B: Follow-up communications
1. Develop a document or set of related documents to evidence following up from the
session to communicate outcomes to relevant stakeholders. For example, you may
create, depending on communication processes and strategies developed in
Assessment Task 1:
a. an email to the team or relevant management group or supplier
b. a document, such as a flow chart, to be uploaded to the organisational intranet.
2. Submit your follow-up communications documentation in accordance with the
deliverables and quality specifications outlined below.
Part C: Written reflection
1. Prepare a written reflection. Ensure you include:
a. A description of the planning process you undertook to run the session and
follow-up communication, including reference to the procedures followed, such
as for running the session and communicating to the team.
b. A discussion of how such a planning process should lead to effective
knowledge management and incorporation of improvement into organisational
future planning.
c. A reflection on what you learned through the process of planning and running
the session. What did you learn through running a team session and using CI
facilitation tools that you couldn’t have learned as effectively through individual
work?
d. A reflection on your own role as a facilitator of CI through effective planning,
implementation, monitoring and taking action to effect improvements.
2. Submit your reflection in accordance with the deliverables and quality specifications
outlined below.
Assessment Task 2 BSBMGT516 Facilitate continuous improvement
Choice Business College Page 4 of 5
RTO 41297 | CRICOS 03444C
Dec 2017 version: 2.0
Specifications
Deliverables:
You must:
● plan and deliver a team continuous improvement session (e.g. rapid improvement
event)
● submit follow-up communications documentation, for example:
○ emails
○ documents
● submit a written reflection.
Quality (team continuous improvement session):
Your assessor will be looking for evidence of your ability to:
● facilitate effective contributions to and communications about continuous
improvement processes and outcomes
● incorporate mentoring, coaching and other support to enable people to participate
effectively in continuous improvement processes
● capture insights, experiences and ideas for improvements and incorporate them into
the organisation’s knowledge management systems and future planning
● demonstrate reading skills through interpreting and analysing workplace
documentation, such as policies and procedures to facilitate session
● demonstrate oral communication skills by:
○ presenting information to a team of employees
○ listening and comprehending information as it arises in the team session
○ confirming understanding through questioning and active listening
● navigate the world of work through:
○ implementing strategies to enable achievement of the organisation’s goals
○ considering own role in terms of its contribution to broader goals of the
organisation
● interact with others through:
○ identifying and using appropriate communication processes
○ collaborating with others to achieve joint outcomes, playing an active role in
facilitating effective group interaction and influencing direction
● get the work done through:
○ taking responsibility for achieving organisational outcomes in session
○ using analytical and lateral thinking to review current practices and develop
ideas for improvement during session.
Assessment Task 2 BSBMGT516 Facilitate continuous improvement
Choice Business College Page 5 of 5
RTO 41297 | CRICOS 03444C
Dec 2017 version: 2.0
Quality (written reflection):
Your assessor will be looking for evidence of your ability to:
● learn through coaching, mentoring or training others
● get the work done through:
○ taking responsibility for achieving organisational outcomes in the session
○ using analytical and lateral thinking to review current practices and develop
ideas for improvement during session.
Quality (follow-up communications):
Your assessor will be looking for evidence of your ability to:
● demonstrate writing skills through:
○ developing communication texts related to continuous improvement
processes and according to organisational requirements
○ ensuring the vocabulary, grammatical structures and conventions of the
communications are appropriate for the context and target audience.
Adjustment for distance-based learners
● No changes to the assessment procedure or specification are required.
● Documentation may be submitted electronically.
● The continuous improvement session may be delivered in person or via
teleconferencing or videoconferencing software.
● A follow-up interview may be required (at the discretion of the assessor).