Case Study Analysis

Details of Assessment
Term and Year
Time allowed
Assessment No 2 Assessment Weighting 50%
Assessment Type Case Study Analysis, Written Responses, Role play and policy development
Due Date
Room
Details of Subject
Qualification SIT50416 Diploma in Hospitality Management
Subject Name Workplace Diversity and Customer Service
Details of Unit(s) of competency
Unit Code (s) and Names BSBDIV501 Manage diversity in the workplace
SITXCCS008 Develop and manage quality customer service practices
Details of Student
Student Name
College
Student ID
Student Declaration: I declare that the work submitted is my own and has not been copied or plagiarised from any person or source. I acknowledge that I understand the requirements to complete the assessment tasks. I am also aware of my right to appeal. The feedback session schedule and reassessment procedure were explained to me. Student’s Signature: ____________________ Date: _____/_____/_________
Details of Assessor
Assessor’s Name
Assessment Outcome
Assessment Result Competent Not Yet Competent Marks /50
Feedback to Student Progressive feedback to students, identifying gaps in competency and comments on positive improvements:
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Assessor Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this student. Student attended the feedback session. Student did not attend the feedback session. Assessor’s Signature: ___________________ Date: _____/_____/________

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