BSBMGT615 Contribute to Organisation Development

BSBMGT615 Contribute to Organisation Development

Assessment Task 1 Cover Sheet

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

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Student name
Student ID number
Student signature
Date

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcomeSNSDNSResubmission    Y     N

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature………………..

Date……………………

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 1: Written Questions

Task summary

This is an open book test, to be completed in the classroom.

A time limit of 1 hour to answer the questions is provided.

You need to answer all of the written questions correctly.

Your answers must be word processed and sent to the assessor as an email attachment.

Required

  • Access to textbooks/other learning materials
  • Computer and Microsoft Office
  • Access to the internet

Timing

Your assessor will advise you of the due date of this assessment.

Submit

  • Answers to all questions

Assessment criteria

All questions must be answered correctly in order for you to be assessed as having completed the task satisfactorily.

Re-submission opportunities

You will be provided with feedback on your performance by the Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly, or have other appropriate grounds for an appeal.

You are encouraged to consult with the assessor prior to attempting this task if you do not understand any part of this task or if you have any learning issues or needs that may hinder you when attempting any part of the assessment.

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Written answer question guidance

The following written questions use a range of “instructional words” such as “identify” or “explain”, which tell you how you should answer the question. Use the definitions below to assist you to provide the type of response expected.

Note that the following guidance is the minimum level of response required.

Analyse – when a question asks you to analyse something, you should do so in in detail, and identify important points and key features. Generally, you are expected to write a response one or two paragraphs long.

Compare – when a question asks you to compare something, you will need to show how two or more things are similar, ensuring that you also indicate the relevance of the consequences. Generally, you are expected to write a response one or two paragraphs long.

Contrast – when a question asks you to contrast something, you will need to show how two or more things are different, ensuring you indicate the relevance or the consequences. Generally, you are expected to write a response one or two paragraphs long.

Discuss – when a question asks you to discuss something, you are required to point out important issues or features, and express some form of critical judgement. Generally, you are expected to write a response one or two paragraphs long.

Describe – when a question asks you to describe something, you should state the most noticeable qualities or features. Generally, you are expected to write a response two or three sentences long.

Evaluate – when a question asks you to evaluate something, you should do so putting forward arguments for and against something. Generally, you are expected to write a response one or two paragraphs long.

Examine – when a question asks you to examine something, this is similar to “analyse”, where you should provide a detailed response with key points and features and provide critical analysis. Generally, you are expected to write a response one or two paragraphs long.

Explain – when a question asks you to explain something, you should make clear how or why something happened or the way it is. Generally, you are expected to write a response two or three sentences long.

Identify – when a question asks you to identify something, this means that you are asked to briefly describe the required information. Generally, you are expected to write a response two or three sentences long.

List – when a question asks you to list something, this means that you are asked to briefly state information in a list format.

Outline – when a question asks you to outline something, this means giving only the main points, Generally, you are expected to write a response a few sentences long.

Summarise – when a question asks you to summarise something, this means (like “outline”) only giving the main points. Generally, you are expected to write a response a few sentences long.

Assessment Task 1 Instructions

Provide answers to all the questions below:

  1. Explain how effective change management strategies can assist with support for organisational development. Give an example of an effective change management strategy in your answer.

Successful change the board techniques can incorporate correspondence and conference with workers. Whereby powerful change the executive’s system is utilized, representatives are substantially more liable to acknowledge and take part in the change and a superior educated choice is made about the authoritative change through the discussion with staff. Such system can likewise guarantee that any profitability misfortunes are limited. In this way, powerful change the board techniques unmistakably help with association improvements.

  1. Explain the importance of a participative management style when implementing organisation development.

A participative administration style is a type of board style that takes into consideration representatives to engage in basic leadership. At the point when utilized with regards to association advancement. This type of executive’s style is significant as workers are included from the start about the choice to actualize recommendations right through the procedure.

  1. Explain the importance of evaluating organisation development and outline at least two evaluation methods.

The comparison phase of business enterprise development is integral in grasp whether or not the organisation improvement has completed the required justification.

Evaluation of organisation improvement can be carried out thru surveys of body of workers or benchmarking in opposition to key performance warnings signs that have been established for the organisational development.

  1. Explain three methods for generating ideas and options that can contribute to the process of organisation development.
  • Create open doors for workers to give thoughts and alternatives to the association improvement process through online studies or conceptualizing gatherings or general workforce conferences.
  • Speak to different organisation who have actualized hierarchical advancements and get their recommendation to then produce thoughts and choices.
  • Involve providers in thoughts and choices age through gathering with providers to talk about their needs.
  1. Explain how conflict can be a positive force in organisation development.

As conflict can be separated into two types of conflict,helpful and destructive conflict then helpful conflict can be helpful for organisation development as it allows problems to be discussed and solutions to be found that are acceptable to the whole group. Destructive conflict would not be positive as this often comes from a culture of disrespect where there is no want to move together.

  1. Explain a method that can be used to manage conflict and resolve problems during an organisation development process.

Method for managing conflict associate degreed partitioning issues throughout an organisation development method may be:

  • Giving chance to all stakeholders concerned within the method to satisfy to debate problems and to spot solutions to manage the conflict or downside.
  1. Outline Kahn’s engagement theory and its relevance to planning and implementing organisation development.
  2. Outline the expectancy theory and its relevance to planning and implementing organisation development
  3. Outline reinforcement theory, including its implications for organizational development.
  4. Outline the McKinsey 7-S Framework and its practical application in the workplace in regard to change.
  5. Explain why the Fair Work Act must be taken into account during organisational development and change.
  6. Explain the importance of abiding by anti-discrimination during an organisation development process.
  7. List at least two aspects of organisational culture that can impact on organisation development and explain how to address them in planning and implementing an organisation development plan.

Assessment Task 1 Checklist

Student’s name:
Did the student provide a sufficient and clear answer that addresses the suggested answer for:Completed successfullyComments
YesNo
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Question 10
Question 11
Question 12
Question 13
Task Outcome:Satisfactory   ¨Not Satisfactory   ¨
Assessor signature
Assessor name
Date

Assessment Task 2 Cover Sheet

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name………………….

Student ID number……………………..

Student signature……………………….

Date………………………………..

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcomeSNSDNSResubmission    Y     N

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature…………………………….

Date…………………………….

Assessment Task 2: Develop organisation development plan

Task summary

This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia to develop an organisation development plan.

You will also be required to and develop a communication/education plan for the upcoming 12 months.

This task will be completed in the simulated work environment at your RTO.

Required

  • Computer and Microsoft Office
  • Access to the internet for research
  • Organisation Development Plan Template
  • Communication and Education Plan Template.

Timing

The assessor will advise you of the due date of this submission.

Submit

  • Email to your assessor with the first draft of your organisation development plan attached
  • Email to your assessor with the final draft of your organisation development plan and your completed communication and education plan attached

Assessment criteria

Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task.

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.

Assessment Task 2 Instructions

Carefully read the following:

Boutique Build Australia was established in 2013 and is a boutique building company based in Sydney that specialises in the design and build of high-quality designer homes for the Sydney metropolitan and surrounding areas. The company has been operational for three years and employs approximately 50 staff including the CEO, Operations Manager, Human Resources Manager, Human Resources Officer, Marketing and Sales Manager, Customer Service Team Leaders (2), Customer Service Officers (6), Site Managers (3) and a large team of tradespersons some of whom are employed and some of who are contractors.

The company is in a period of expansion and is about to expand into the Brisbane and Sunshine Coast area, as well as the environmentally friendly build market.

One of the company’s strategic objectives as documented in its Strategic Plan is to attract, engage and develop the best staff.

As the company is in a period of growth, this objective is also considered to be of key importance not only in relation to the existing workforce, but for new staff that need to be recruited. However, there are a number of factors currently impacting on the operations of the company that have been identified that may impact on the ability of the company to achieve its objective in regard to staffing as follows:

Development of leadership capability

Strong, competent operational leadership is a critical element in any success the company might

achieve in relation to delivering on its overall strategic purpose and achieving its vision.  The company has had difficulty in attracting suitable candidates to operational positions from outside sources. In the short to medium term, it is felt that this means that a priority must be given to the growth of leaders from within the workforce of the company.

Highly competitive employment market

The demand for construction workers means that the employment market is very competitive. This presents a problem for the company in that workers have a greater range of choice of employers.  This needs to be addressed in order to attract workers to the company.

Gender balance

Like many building companies, the company is perceived from the outside as male dominated. This perception causes particular difficulties in attracting large pools of high calibre female applicants. Strategies for the positive portrayal of the organisation in relation to female employment need to be developed.

Skilled Labour Shortages

Australia is unable to produce enough skilled or professionals who have the ability and knowledge to handle the job. Almost one third of construction related occupations are in shortage, including bricklayers, stonemasons, solid plasterers, roof tillers and wall and floor tillers.

Level of education in the workforce

The level of education and age of the workforce continues to be a major concern for the Construction Industry. The exodus of skilled employees reaching the end of their working life compared to the lower numbers entering the Industry via the apprenticeship training system is also of major concern.

In response to the above, the CEO has tasked you in the role of the Human Resources Manager to develop an organisation development plan to be implemented over the next 12 months to ensure current capability of the company, as well as build future capability.

Complete the following activities:

14.   Develop a first draft of an organisation development plan.

Review the strategic plan and the scenario information to identify the organisation development needs and objectives.

Identify at least two sources of information on Australian Construction industry workforce and identify key trends and challenges for the construction industry workforce. Make notes for use at a meeting with the CEO.

Research best practice change management issues and strategies in preparation for preparing a communication/education plan to inform/consult with existing staff about the organisation development plan and associated activities.

Use the Organisation Development Plan Template to structure your document.

15.   Send an email to your assessor.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should summarise the contents of the attachment, and request a time and date for a meeting.

Attach your draft organisation development plan to the email.

Your assessor will respond with a date and time for the meeting.

16.   Meet with the CEO (your assessor).

At the meeting, you will discuss your findings and the first draft of your organisation development plan.

At the meeting, the CEO will also share their views on the organisational culture at Boutique Build Australia and readiness to embrace organisational development activities. You will need to take this into account in developing the change management plan.

During the meeting, you are required to demonstrate effective interpersonal and communication skills including:

  • Speaking clearly and concisely
  • Using effective non-verbal communication skills to encourage audience interest
  • Responding to questions
  • Asking questions to seek feedback
  • Use of active listening techniques to confirm and clarify understanding.

17.   Finalise the organisation development plan.

Ensure that you incorporate your assessor’s feedback into this draft of the plan.

Rename the document to ensure that it is clear that this is your final draft.

18.   Develop a communication and education plan.

Use the Communication and Education Plan Template to structure this document.

This plan should incorporate best practice change management techniques to maximise support for the organisation development activities.

19.   Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should summarise the topics discussed at the meeting, and the contents of the attachments.

Attach your organisation development plan and your communication and education plan to the email.

Assessment Task 2 Checklist

Student’s name:
Did the student:Completed successfullyComments
YesNo
Develop first draft of organization development plan to respond to organisation needs and objective and outlining roles and responsibilities for each organization development activity?
At the meeting identify and discuss relevant organization development needs and objectives based on review of Strategic Plan, organisational issues identified in the scenario information and challenges facing the construction industry workforce?
At the meeting, discuss organization culture and readiness for change and develop a communication/education plan based on best practice change management techniques and organizational culture and readiness for change?
At the meeting, discuss and confirm objectives and strategies for organization development?
During the meeting, demonstrate effective communication skills including: Speaking clearly and concisely Using non-verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding
Develop a communication and education plan for implementation of organization development plan?
Develop an organization development plan in consultation with relevant persons.
Task Outcome:Satisfactory   ¨Not Satisfactory   ¨
Assessor signature
Assessor name
Date

Assessment Task 3 Cover Sheet

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name………………….

Student ID number……………………..

Student signature……………………….

Date………………………………..

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcomeSNSDNSResubmission    Y     N

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision.

Student signature……………………….

Date………………………………

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 3: Organisation development implementation project

Task summary

This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia, to implement organisation development plan activities. This will require you to develop a draft leadership development framework to present to a staff meeting. At the meeting, you will also be required to manage resistance to the planned program, as well as brainstorm alternative approaches to leadership development.

This task will be completed in the simulated work environment at your RTO.

Required

  • Computer and Microsoft Office
  • Access to the internet for research
  • Leadership Development Template
  • Boutique Build Strategic Plan
  • Space for a staff meeting with a projector and screen for the presentation.

Timing

The assessor will advise you of the due date of this submission.

Submit

  • Email to your assessor with your PowerPoint presentation attached.
  • Email to your assessor outlining additional approaches to developing leadership skills

Assessment criteria

Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task.

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.

Assessment Task 3 Instructions

Carefully read the following:

Assume that an organisation development activity included in the organisation development plan is to implement a leadership development framework for Boutique Build Australia staff. It should promote leadership behaviours across all staff, irrespective of their experience and regardless of whether they are in a leadership role or of their career stage.

The leadership development framework is and outline of behaviours that are required to become an engaging leader within the company.

The way that the leadership development framework works is that employees are asked to complete a series of reflective question to encourage thinking around intentions and motivations and where behaviours are analysed and evaluated to modify future behaviours. Once completed a personalised leadership development action plan can be developed to assist in achieving leadership skills.

Complete the following activities:

  1. Write a Leadership Development Plan

Research the range of methods an organisation can use to develop leadership skills in managers. At least one of the methods you should research is use of leadership development frameworks. Familiarise yourself with their purpose and application. Make notes on the methods of developing leadership skills you have developed, including use of leadership frameworks. Note that you will also use the research on the range of leadership development methods for brainstorming alternative ways of developing leadership skills in an organisation.

Based on the organisation values as identified in the Strategic Plan and construction workforce trends and challenges, identify at least four key behaviours that would be expected of managers at Boutique Build Australia and develop a leadership framework based on these key behaviours.

Use the Leadership Development Framework Template provided to develop your framework. The leadership development action plan is included within the framework.

  1. Develop a PowerPoint presentation.

When you have completed the leadership development framework, develop a PowerPoint presentation to explain the framework to your team at a meeting.

The presentation you develop should clearly explain the purpose of the framework, and guide staff members though the use of the framework and completion of the leadership development plan.

  • The PowerPoint slides must be written in clear and concise English and use visual such as images, charts or tables.
  • The PowerPoint slides must clearly describe the leadership development framework.
  • Your presentation will be submitted to your assessor as per the instruction in 3.4 below.
  1. Write a report on conflict management techniques.

Prior to the meeting, research techniques for managing conflict as you will need to use these at the meeting as you expect there may be resistance to the introduction of the framework. Develop a brief report on potential conflict management strategies. Your report should be at least one page.

  1. Send an email to the CEO (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should introduce and summarise the contents of the attachments, and seek their feedback and ask for the place, date and time of the meeting.

  • Attach the following to your email:
  • Leadership Development Plan
  • PowerPoint presentation
  • conflict management techniques report

Your assessor will also respond to you with a proposed time and date for the team meeting.

  1. Give your PowerPoint presentation at the staff meeting.

Your assessor will have arranged for 2 to 3 students to attend the meeting as staff members.

At the meeting, explain the leadership development framework to staff using the power points you have developed. Seek staff members input into the framework by providing the opportunity for questions.

During the presentation, demonstrate effective interpersonal and communication skills including:

  • Use of appropriate style (formal), tone (encouraging, respectful) and vocabulary (professional, business language) for the meeting
  • Active listening skills
  • Asking questions and listening to responses to clarify understanding
  • Responding to questions openly and honestly
  • Non-verbal communication skills that encourage discussion and feedback, for example, nodding, smiling, eye contact.

At the meeting, you will encounter some resistance to the introduction of the framework from the staff. You will need to use the skills you have researched to manage this conflict.

After you have presented the framework and based on the resistance encountered to the leadership framework, brainstorm other ways of developing leadership skills.

  1. Send an email to your assessor.

Following the meeting, send an email to the CEO (your assessor) reporting on the resistance to the introduction of the leadership development framework, and outlining additional approaches to developing leadership skills discussed at the meeting.

Include your recommendations on whether any of these additional approaches should be adopted.

Assessment Task 3 Checklist

Student’s name:
Did the student:Completed successfullyComments
YesNo
Inform and consult with the team on the leadership development framework?
Discuss issues with the leadership development framework and find solutions?
Confirm support of the team for leadership development framework through resolving issues and problems collaboratively?
Brainstorm alternative ways of developing leadership skills?
Discuss alternative proposals in writing and provide recommendations?
During the presentation, demonstrate effective interpersonal and communication skills including: Use of appropriate style (formal), tone (encouraging, respectful) and vocabulary (professional, business language) for the meeting Speaking clearly and concisely Using non-verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding
Task Outcome:Satisfactory   ¨Not Satisfactory   ¨
Assessor signature
Assessor name
Date

Assessment Task 4 Cover Sheet

Student Declaration

To be filled out and submitted with assessment responses

I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s).

I understand that if I If I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to me.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

Student name………………….

Student ID number……………………..

Student signature……………………….

Date………………………………..

Assessor declaration

I hereby certify that this student has been assessed by me and that the assessment has been carried out according to the required assessment procedures.

Assessor name
Assessor signature
Date
Assessment outcomeSNSDNSResubmission    Y     N

Feedback

Student result response

My performance in this assessment task has been discussed and explained to me.

I would like to appeal this assessment decision

Student signature………………………….

Date……………………………….

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.

Assessment Task 4: Organisation development monitoring and evaluation

Task summary

This assessment task requires you, in the role of Human Resources Manager of Boutique Build Australia, to monitor and evaluate organisation development plan activities. This will require you to seek staff input through a questionnaire about the leadership development framework, report on that feedback to staff at a meeting and report to the CEO via email.

This task will be completed in the simulated work environment at your RTO.

Required

  • Computer and Microsoft Office
  • Access to the internet for research
  • Organisation development evaluation report template

Timing

The assessor will advise you of the due date of this submission.

Submit

  • Email to your assessor with your staff survey attached
  • Email to CEO outlining staff feedback and evaluation of organization development plan, as well as draft email to be sent to staff supporting ongoing implementation of the organisation development plan.

Assessment criteria

Students must complete all of the activities listed and will be assessed against the assessment criteria included in the checklist included with this task.

During the meeting with your assessor, you must demonstrate effective communication skills, including speaking clearly and concisely, responding to questions and active listening.

Re-submission opportunities

Students will be provided feedback on their performance by their Assessor. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed your assessor will explain why and provide you written feedback along with guidance on what you must undertake to demonstrate satisfactory performance. Re-assessment attempt(s) will be arranged at a later time and date.

Students have the right to appeal the outcome of assessment decisions if they feel they have been dealt with unfairly or have other appropriate grounds for an appeal.

Students are encouraged to consult with their assessor prior to attempting this task if they do not understand any part of this task or if they have any learning issues or needs that may hinder them when attempting any part of the assessment.

Assessment Task 4 Instructions

Carefully read the following:

Assume that it is 12 months later, and the leadership development framework has been implemented.

Review the following feedback:

  • The organisation development plan has been well received and accepted by staff.
  • The costs of implementing the plan have been mainly staff time and some marketing costs involved in promoting the company and its brand (approximately $5,000).
  • Performance appraisals show improved leadership skills across all staff based on the implementation of the leadership development framework.

Complete the following activities:

  1. Develop a staff survey

The survey will be used to seek input from staff about the leadership development framework. The survey should begin with a statement of the survey’s purpose.

Develop at least five questions for the survey.

  1. Send an email to your assessor.

The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.

It should summarise the contents of the attachment, and seek their approval to move forward with the project.

Attach your survey to the email.

Your assessor will reply to your survey, and you will need to analyse the feedback and report on this to staff members at a team meeting.

  1. Meet with staff (your assessor)

At the meeting, you will discuss the feedback provided and how you intend to action it.

Based on the survey responses, indicate any changes that should be made to the organisation development plan.

During the meeting, demonstrate effective communication skills including:

  • Speaking clearly and concisely
  • Using non-verbal communication to assist with understanding
  • Asking questions to identify required information
  • Responding to questions as required
  • Using active listening techniques to confirm understanding
  1. Send an email to the CEO.

Following the meeting, send an email to the CEO about the feedback provided and your recommendations for action and seeking support for such actions, including approval of all associated resources.

In addition, provide an evaluation of the costs and benefits of the organization development plan as per the scenario information and your overall evaluation of the benefits of the organization development activities.

One of your recommendations will need to be that the CEO sends an email to all staff about the importance of the organisation development plan. Include a draft of an email for approval by the CEO that can be sent to all staff.

Assessment Task 4 Checklist

Student’s name:
Did the student:Completed successfullyComments
YesNo
Seek feedback on implementation of the leadership development framework to identify any loss of support?
Report on feedback on implementation of leadership development framework?
During the meeting with your assessor, demonstrate effective communication skills, including: Speaking clearly and concisely Using non-verbal communication to assist with understanding Asking questions to identify required information Responding to questions as required Using active listening techniques to confirm understanding
Seek support from senior management to reinforce organization development activities and to appropriately resource?
Evaluate benefits and costs of organization development?
Task Outcome:Satisfactory   ¨Not Satisfactory   ¨
Assessor signature
Assessor name
Date

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